Sorry for the delay. The computer with the problem is my wife’s and she needed to use it. However, she told me of other issues she was having. As it turns out, somehow Microsoft was not signing in correctly although it recognized her as an administrator, but all functions from opening new word processing files to running scans etc. must have been recognized as a user, not an administrator and without the proper Microsoft log in they would not function. I went at that problem and things now work - including the quick scan I was trying to do yesterday. all is well that ends well! Thanks for the excellent help yesterday. I appreciate it greatly.