DonKid

Please, try to add the application to the exclusion.

Please, check the ports here.

Please, open a ticket here.

With the KES 11.7 release, we have 3 agents, one for each solution. You need to install the agent as per your license. If you have KATA, choose the first option. If you have EDR-O, choose the second option. If you have Sandbox, choose the third option.

The Kaspersky Security for Exchange server product is licensed by the number of mailboxes you want to protect. For example, you can check under the mail storage to confirm how many mail boxes you have and use that as a reference. There are some minor variations in case you are looking for Kaspersky for mail gateway/Kaspersky Exchange 365 or the on-prem version. I would recommend contacting the sales department and he will check exactly the version of Exchange you use and sell you the correct amount of licenses for what you need.

Please, open a ticket here.

Por favor, abra um ticket aqui.

Por favor, entre em contato com o suporte.

What is the error message ? Make sure you haven't reached the license limit.

Qual a versão do Kspersky você está usando ?

Por favor, entre em contato com o suporte.

Por favor, entre em contato com o suporte.

Have you disabled events in policy? Click policy properties Click General settings>Interface>Notifications and uncheck the events you don't want to receive.

Please, open a ticket here.

Please, open a ticket here.

Clique em Best answer.

Se você parar o Kaspersky, consegue acessar as pastas compartilhadas ? Se você alterar a configuração da rede como Local ou confiável, o problema continua ? Veja este link.

Por favor, entre em contato com o suporte.

For customers who are still having a problem, please update to the latest data bases and check the behavior.

The license is Kaspersky mail Security for exchange. The exact code can be different for each country. The best thing is getting in touch with your salesperson. As for 20 servers. The exchange license is by mail box and not by server. And these 20 servers are part of the same cluster, you can buy only for the amount of mail box. Otherwise you have to see how many mail boxes each exchange server has and compares each license accordingly. The seller can check and help you with this.

In this case, our team will need to investigate this situation. Please, open a ticket here.

Por favor, entre em contato com o suporte.

Are computers being managed by KSC? If yes, changing the task to download from the Internet, can you update the computers? Is Network Agent communicating with KSC?

Por favor, leia este tópico e entre em contato com o suporte.

Hi. This incident is being analyzed by our team. Please wait for a return.