DonKid

This problem happens on how many computers? Did you have any version of Kaspersky installed before?

Qual o número do chamado ?

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Kaspersky Total Security is a home product and it´s license won´t activate KES which is a corporate product.

What kind of serial number ? You can click Report>hardware registry Another option is to use device selection https://support.kaspersky.com/KSC/13/en-US/209943.htm

You could use the device selection feature to know the version that is installed on computers and separate them by group, but the correct thing is to standardize computers with 1 language. https://support.kaspersky.com/KSC/13/en-US/209943.htm

Since you have an incident opened with our engineers, please answer in the incident.

Do you want to separate the list of computers by language in KSC?

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Is this question related to Kaspersky products?

Hi. We do not recommend installing our products in environments that are not on our list.

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If you exit KES, can you browse with Chrome? Open the report locally and see if you have any blocking messages. What version of KES is installed?

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Try unchecking the Network Polling option.

All the computers have KES 11.6 or have others versions ? All the computers are running with the same policy ?

If you are not going to use these computers, you can uninstall Network Agent. If you need to use the computers, uncheck the Network Polling option See this link https://support.kaspersky.com/KSC/SP3/en-US/3871.htm

Coloque a tela com a detecção para podermos analisar.

When you purchased the product, you received an -email with the activation key. Please check this email.

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