Dona

GSI got stuck every time I tried to run it so, I had never managed to run it in the end. What did solve the issue was that I had to reinstall the actual software the antivirus was deleting/stopping in the first place. It took a few reinstallations and while every time adding the software to exclusions and it did work in the end… It happened after I purchased a new membership so I am prepared it will happen again so far so good….

Most probably not as much as I should. I have been recently turning it off at the end of the day as it started crashing (a few times- Blue screen with writing: PC run into some problems, we will restart it for you). The crash happened maybe 6-7 times in the last 3 months. GSI is running, I will report as soon as it is done Thank you again for your help :)

Definitely not my choice, perhaps I am just to daft to think that it would update to a new version automatically as it does the virus data base :D What happened was that, Windows 10 updated, and problem re occurred (it had updated before a few times and no issues to report until now) GSI.. should I include Window log too? Thank you

Hi, Thanks for taking time to answer my enquiry KAV 18.0.0.405 Yes, it was an issue about a year ago... However after numerous attempts of adding to exclusion, eventually it stopped. I have been reinstalling Graphtec software for 3 days (with Kaspersky diabled) adding to exclusions and safe, but every time Kasperky is enabled it deletes the file and Graphtec stops working. Reports: Does not show in deleted.. full path: C:\Program Files (x86)\Graphtec\Graphtec Pro Studio\Program and then picked the file. I have also provided different paths C:\Program Files (x86)\Graphtec\Graphtec Pro Studio I have also tried to exclude via notification centre and still no positive outcome. Thank you :)

I have added my Graphtec (Plotter cutter) files to exclusions and the software has been added to safe, But after latest update Kaspersky AUtomatically deletes the file common.dll! I have even paused re installed Graphtec and added to exclusions again but it still deletes it. How to solve this please?