Hi, My request remains unsolved so far Please see attached the so-called technical assistance from Kaspersky: Incident closed: INC000009242288 Kaspersky Lab Support ven. 15 mai 14:32 (il y a 7 jours) class="hB T-I-J3 " role=button v:shapes="_x0000_i1028"> Dear customer, Please be informed that the status of your request has been changed to 'Closed'. Case description: Installation / Uninstallation error If you are in need of further assistance, please submit a new request via this link: New Request. Please do not reply to this automatically generated message, as your reply will not be received. We wish you much joy with your Kaspersky products! Best regards, Kaspersky Lab Technical Support kaspersky.en.cs@digitalriver.com mer. 20 mai 14:48 (il y a 2 jours) À moi **This is an automated response. Please do not reply to this message.** This email serves as a confirmation receipt. All inquiries are answered in the order they are received. Please expect a delay in response from our team due to the on-going COVID-19 situation. We appreciate your patience. Sincerely, Customer Service webhelp.v4@digitalriver.com ven. 15 mai 16:37 (il y a 7 jours) À moi class=ajz v:shapes="_x0000_i1027"> **This is an automated response. Please do not reply to this message.** This email serves as a confirmation receipt. All inquiries are answered in the order they are received. Please expect a delay in response from our team due to the on-going COVID-19 situation. We appreciate your patience. Sincerely, Customer Service