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DIYDad

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  1. I submitted a ticket and talked to Tech Support today, July 30. My suggestion for this is being sent to the next step. Here's the chat log if it is helpful to anyone. The more suggestions the better. 

     

    Gio Sat, 07/30/22 04:31:57 pm America/New_York  
     
     
    Hello! Thank you for contacting Kaspersky Technical Support! While I read the problem description, please know you can take a short survey at the end of this chat to let us know how we are doing. To send your reply, simply press Enter on your keyboard.
    Thank you for contacting Kaspersky!
    My name is Gio and I will be your support representative for this chat session.
    Please give me a couple of minutes to check your ticket number.
    Thank you for patiently waiting.
    We appreciate your suggestion to make Kaspersky Password Manager compatible with Chromebooks.
    We will forward it to our developers and update you via email once it is registered.
    Personally, I would like to point out that this suggestion was, for sure, crossed the minds of our developers, however, it would be considered the number of customers who uses Chromebooks.
    Usually, ideas/features, will be implemented and develop upon depending on the numbers of users and devices demands.
     
     
     
     
     
      INC000014348470 04:35:52 pm  
     
     
    OK, thank you. What does it mean for this to be registered?
    It would seem the demand for something like this would be high>
     
     
     
     
     
      Gio 04:36:12 pm  
     
     
    We have a list of suggestions.
     
     
     
     
     
      INC000014348470 04:37:02 pm  
     
     
    Will there be an update sent to my email at a later date?
     
     
     
     
     
      Gio 04:37:34 pm  
     
     
    Yes. If this suggestion is accepted by our developers, it will be registered to the list and we will update you via email that it has been registered.
    It means that this suggestion may come in the future developments of the product.
     
     
     
     
     
      INC000014348470 04:38:13 pm  
     
     
    OK. I sure hope so. I think millions of people would also agree.
     
     
     
     
     
      Gio 04:38:45 pm  
     
     
    We will update you via email. Is there anything else that I can assist you with for now?
     
     
     
     
     
      INC000014348470 04:39:15 pm  
     
     
    I appreciate your time. Will there be a chat log sent to my email.
     
     
     
     
     
      Gio 04:39:23 pm  
     
     
    There is an option located at the top left or right of this chat window where you can send yourself a transcript of this chat
     
     
     
     
     
      INC000014348470 04:39:35 pm  
     
     
    I see it. Thank you!
     
     
     
     
     
      Gio 04:39:42 pm  
     
     
    You are welcome. Is there anything else that I can assist you with?
     
     
     
     
     
      INC000014348470 04:39:52 pm  
     
     
    No I appreciate your time.
     
     
     
     
     
      Gio 04:39:54 pm  
     
     
    If that is all for now, I will end this chat and there will be a quick customer survey after the end of this chat for the service I provided during this chat session. Your participation is highly appreciated.

    Thank you for contacting Kaspersky Technical Support and have a nice day!
     
     
     
     
     
     
     
    Gio archived the chat
    04:39:58 pm  
     
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