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Dingo

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Posts posted by Dingo

    Kasperksy Total Security causing AI Suite to error and fail to start

    in Kaspersky Total Security

    Posted

    17 hours ago, nexon said:

    Do you have folder AI Suite III in --> C:\Program Files (x86)\ASUS\AI Suite III?

    Yes, when I try to reinstall that folder is created (after I deleted it with the tools) with just few files and then I have an error that say "cannot open asio.sys". I tried few tutorials about fixing the problem, but nothing worked and I really don't know what to do. I think I'm not going to use ai suite until I format my pc

    Kasperksy Total Security causing AI Suite to error and fail to start

    in Kaspersky Total Security

    Posted

    4 hours ago, nexon said:

    @Dingo as i wrote above FIRST do traces as @Igor Kurzin wrote..... Traces are important to identify problem. AND AFTER this you might try reinstall.... I gave you 2nd optional solution reinstall..

    I tried your solutions and doesn't work, Ai suite 3 cannot be installed now, I also tried a tool found on the ROG forum and those didn't work aswell. I think it's some kind of windows registry problem or drivers (the error I have trying reinstall maybe bring to that) and I have to solve that before. Maybe I'm wrong, but making traces without the software installed doesn't gives useful informations. Anyway thanks for your help, I'm going to try something tomorrow

    Kasperksy Total Security causing AI Suite to error and fail to start

    in Kaspersky Total Security

    Posted

    2 hours ago, Igor Kurzin said:

    Hi all, we are investigating, try to add AISuite3.exe, atkexComSvc.exe, Open Hardware Monitor.exe (or OpenHardwareMonitor.exe) to Trusted Applications, will it help? (via Settings -> Security settings -> Exclusions and actions on object detection -> Specify trusted applications -> Add -> check all the exclusion options -> click OK, then OK and Save. Repeat for every file. ). 
    @Dingo, do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c and letting me know the incident number? We will request traces. 

    @nexon, did you restart PC? It might work right after the installation, but stops working after restart. 

    The main problem now is that I can't even creating traces because I can't reinstall the software. I tried nexon's advices but didn't work, I don't know what happened or what's causing the problem... I don't want to format my pc now and all the solutions I tried searching on google doesn't work

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted

    1 hour ago, M. Ruiz said:

    I have performed the procedure and now if both the Al Suite 3  software and Aura Sync and Creator work

    I really want to know why this works for someone but not for everyone ? I lost the count of how many times I tried unistanstall and reinstall everything, sometime it seems that work, but suddenly it doesn't

     

    I tried to contact Asus too about this problem, let's see what they sais 

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted

    32 minutes ago, mhnproject said:

    hi . can i ask what is your mainboard model ?

    Asus Z87 plus

    Really, I can't understand. I tried 3 times reinstalling everything before, and the problem was still there. Now it works. Maybe thanks for this new database, but looks like other people still have the problem. If you haven't done it yet, try install Armoury crate even if your motherboard (or os) isn't compatible

     

    immagine_2022-08-11_172720437.png

    • Like 1
    • Thanks 1

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted · Edited by Dingo

    3 hours ago, Igor Kurzin said:

    please uninstall Kaspersky product, restart PC, then download and install the latest version of Asus Ai Suite and Armory Crate

    I tried to do it again and now it worked, Ai Suite is up again and no more error messages

    Win 10 home x64

    Armoury Crate 3.2.2.3

    Ai Suite 3 3.00.13

    Kaspersky Internet Security 21.3.10.391 (j) database 11/08/2022

    • Like 2

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted

    16 hours ago, Igor Kurzin said:

    Dear all, please download and install the latest version of Asus Ai Suite and Armory Crate

    Problem is this: with older motherboards, newest versions of Ai Suite aren't compatible with windows 10 and Asus just stopped their support and looks like they aren't relasing updated versions of the software soon, the last version compatible with my sistem is 1.05.14. Probably the incompatibility with Kaspersky is related only to old versions of the software or with different ones like Ai Suite 2 or others Asus services, like dipaway mode. I will try to contact asus support too, but I already know they aren't going to do anything.

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted

    1 hour ago, Dremych said:

    My problem has been fixed.
    KIS 21.3.10.391(j), bases 08/09/2022 12/20, Win 10 (21H2 19044.1889)
    1. Removed AI Suite 3 (3.00.55) using UninstallAI3Tool_1.00.04. As before, it refused to re-install.
    2. I tried to install Armory Crate 3.2.2.3 - installed and saw all the devices.
    3. After Armory Crate got up and AI Suite 3 (3.00.55).

    Perhaps there was a lack of some library or something .....

    I tried to install armoury crate, but doesn't work for me. I just have a new error message and looks like I can't uninstall it now ? I'm sure that my next motherboard never will be an asus product again

    immagine_2022-08-10_004937804.png

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted

    5 hours ago, Igor Kurzin said:

    @Dingo

    Thank you for the submitted incident, we are on it. 

    Meanwhile, can you kindly collect traces and send them over to the incident as well? 
    Here is how to collect: https://support.kaspersky.com/15535

    - enable traces

    - restart PC

    - reproduce the issue with AI Suite

    - stop traces

    - upload the logs to some cloud and send the link to the incident for us to further analyze

    Thanks for the answer. Yes, I'm doing it as requested from the support via mail and now I'm waiting for further informations.

     

     

    Anyway, for anyone who have this problem and want to control fan speed, for now I'm using a software called Fan Control V121 and it's quite useful. I'm sure that Kaspersky support will solve this problem, as they did the last time, hoping that it will not recur in the future again. So for now, we just have to wait

    • Like 2
    • Thanks 1

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted

    4 hours ago, Igor Kurzin said:

    Hi @Dingo, 

    Please log a case with support as per recommendation from Flood and let me know the incident number. We would like to collect some additional data for analysis. 

    The incident number is INC000014377509. I've sended system info via mail to the support as requested. It's so weird this is happening only to me after the problem have been fixed. Anyway thanks again

    • Like 1

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted

    26 minutes ago, Flood and Flood's wife said:

    Hello @Dingo, 

    Welcome!

    1. ?Please confirm, with Patch J for version 21.3.10.391, the Asus issue is still happening? 
    2. When you uninstall KIS, are you making sure to ONLY select Save License information ONLY - leaving all other checkboxes BLANK? 

    Thank you?

    Flood?+?

    Related topic:

    ASUS's program cannot load when KIS latest database update - solved by @Igor Kurzin, July 5th, 2022. 

    Thanks for the answer. Anyway, my mistake: I've noticed the problem happens with 21.3.10.391(j) 09/08/2022 version and not with the (h) with outdated database. I've reinstalled again KIS with only save license information selected, but the problem is still there. Yes, I've readed that topic before starting this one, but the solutions are ineffective for me. I don't really know what to do

    • Like 1

    Problems with Asus AI Suite 3 after last database update (08/08/22)

    in Kaspersky Internet Security

    Posted · Edited by Dingo

    I know there was a similar problem few months ago and looks like it's solved. But I noticed the problem right now, after the 08/08/2022 database update. The problem is the same as before: Asus AI Suite 3 (and other asus services) can't load and only works again if Kaspersky Internet Security [version 21.3.10.391 (h)] is uninstalled or with an old database, when I reinstall KIS it have the 28/07/2022 database and the software works without problems, until I update KIS. I tried to reinstall AI Suite too, but it didn't work. I have the same error messages as other users. I'm running it on windows 10 x64. When other people had this problem, for me everything was working fine. 

    I hope someone will notice this and can give me some help. Thanks

    immagine_2022-08-09_043209662.png

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