Jump to content
Kaspersky Support Forum

dhyogo

Members
 View Profile  See their activity

  • Posts

    5

  • Joined

 Content Type 

Posts posted by dhyogo

    KART crashed

    in Kaspersky Anti-Ransomware Tool

    Posted

    14 minutes ago, Vasily Burov disse:

    We have several hypotheses about the cause of the crash and we need some more information:

    1. What OS Input Locale is installed on your computer? Please, write here the output of commands:
    systeminfo | findstr /B /C:"System Locale"
    systeminfo | findstr /B /C:"Input Locale"  

    2. Does the os username contains non-English symbols?

    3. Please, write here the output of the command:
    if exist %userprofile%\Downloads (echo exist) else (echo not)

    3. Did you have another anti-virus program on your computer?

    Thanks.

    1. pt-br;Português (Brasil)
        pt-br;Português (Brasil)

    2. No

    3. exist

    Only Kaspersky Anti-Ransomware Tool installed.

     

     

    KART crashed

    in Kaspersky Anti-Ransomware Tool

    Posted · Edited by dhyogo

    41 minutes ago, Vasily Burov disse:

    Hi, @posapiano and @dhyogo!
     

    Please make sure that the %userprofile% system variable is set in the system (you can do it by executing "set %userprofile%" command in the command prompt). If not then you must create it. After that please check if the "%userprofile%\Downloads" folder exists and if not then create it (execute "set pth="%userprofile%\Downloads" && mkdir %pth%" command in the command prompt). When all these checks is done then start the product.

    Thanks.

    Thanks for your hard working, but the bug persists. 

    Icon show but GUI crash. 

    Lastest working version 6.0.0.603 but can't download.

     

    GUI.jpg

×
×
  • Create New...