denica001

Hi guys! I cannot how grateful I'm for all for all the help you extend to me :) I solved the issue by just by reinstalling the KSK on my desktop computer. Indeed I have reboot my computer before but nothing happens. Indeed, up to now, I have the free version of KSK so no licence key is needed. Indeed, my computer was not showing up in MyDevices of MyKaspersky account. All that said, I must say that in the past installation I was not able to use the same credentials. I can't explain why but even if it was the same user, the passwords weren't the same in the Windows app as it was in the MyKaspersky site. Even when I try to use the credentials of MyKasperky, the app rejected my attempts to connects with that password. Now that I have reinstalled the product both credentials are the same and my desktop computer is showing up in MyDevices. Thanks!!!

Today I have installed KSK in my Windows computer. I have followed the instructions and all good with that. The application is running in the background as it should but when I try check/edit my settings what I got is no updated on how it works. I believe the app is working well because it is using the default built-in profile based on the age of the child, For eg ,, I have added a bunch of sites to the exclusions lists that should be blocked when I visit them but nothing happens. The child can still access those sites. And then I check My Devices in MyKaspersky online manager and I can't see my Windows desktop computer there. I do see indeed a mobile device which, in short, comes from a previous installation I made of KSK around 15 months ago (which I later unininstalled) Could someone tell me why I can't see my computer in the device list of MyKasperky? And how I can fix this? Thanks! Demian.