Davmacrat
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Posts posted by Davmacrat
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hope you are well?
Do you have any further advice regarding this issue?
kindest regards
D.
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OK that's all done to the letter. Notes against serials below.
1. Done
2. Done. See attached Screenshots 001 to 003
3. Done
4. Done
5. Done. All searched entries found exactly the same as posts sent last night with one exception. An extra entry was found as shown at Screenshot 004. All others were checked and found to be identical to last night's screenshots.
6. Done.
7. Done See attached Screengrabs 005 and 006
8. Done.
9. Done.
10. Done
11. Done.
12. Done. Same single entry as posted last night in every detail.
13: Done. Same single entry as posted last night in every detail.
14. Done. See Screenshot 007.
15. Done.
16. Done.
I'm off now. Early start tomorrow. Will be back in touch tomorrow. 2am here.
Thanks Flood.
Kindest regards
D.
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1 hour ago, Flood and Flood's wife said:
When KPM was uninstalled, the 3 options: Application settings, Vault, Backup copies of the vault, were checked - correct?
Correct.
1 hour ago, Flood and Flood's wife said:Do you still have the KPM Vault backup - it should be in C:\Users\USER\Documents\Kaspersky Password Manager\Backup {USER = your name}, unless you saved it in a different location?
Yes.
1. Done.
2. Done
3. Done
4. Done
5 Done.
6. Done
7 & 8 Done. Cannot get screen Print in safe mode. Appears that Kaspersky's inventory of software is listed on selection going back to year dot. Both Kavremover apps present the same thing. Ran them in normal mode but only to the selection. Screen prints attached.
9. Nothing found in File Explorer. See Attached.
10. Several Items found in Registry. See Screen prints.
Right it's 4am here, been a long day, and I need to sleep.
Kindest regards
D.
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OK, See attached. I don't have permissions for the KPM folder and don't want to start screwing with them. Never did understand them.
Still the same old original version in the Installed Apps.
Kindest regards
D.
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Have completed your interim actions (penultimate post). There is no options to save licences. See attached.
The VPN and KPM apps have been removed successfully.
Have followed this latest post to the letter. notes on steps below:
4. "Kaspersky for Windows" did not feature. There were 3 options
- Kaspersky Basic, Standard, Plus, Premium
- Password Manager
- Secure Connection
I chose the first.
5. The latest version of Kaspersky was removed successfully.
6. Reran the supplied Kavremover which failed to detect any further instance of Kaspersky Basic, Standard, Plus or Premium.
The only place I can see any reference to Kaspersky is in Installed Apps and AppData for KPM saved backup vault. This would tend to suggest that there is still a registry entry for Kaspersky 21.6.7.351, but no files or folders exist as far as I can see. No Kaspersky aps are loading on power up. See Attached.
What would you suggest are the next steps?
Kindest regards
D.
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In Safe Mode: (Hidden files and folders visible)
1. Done. Only program seen was Kaspersky Password Manager.
2. C:\temp & delete all files & folders. - No files or folders to delete
3. C:\Users\USER\AppData\Local\Temp & delete all files & folders. - All files and folders Deleted. Lots and Lots of them.
4. In normal mode:
5 As ADMIN, run sfc /scannow: No integrity violations. See attached:
Kindest regards
D.
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No, it reported that “The operation was completed successfully.”
Kindest regards
D.
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That's done in Safe Mode. No change. Still asking for a password.
Do you have the registry entry for the password enable setting for both versions. I can have a look what it is set to. I don't see any other way other than resetting the PC and I'd rather not do that.
Kindest regards
D.
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OK stuck again. Removal password is being asked for See attached. The password is not set. See attached. The uninstall process is reporting that the application could malfunction if I cancel. So, stuck in limbo. See attached.
Any ideas?
Kindest regards
D.
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Have got up to step 3. The uninstall of 21.6.7.351 is showing as installed in the Windows Installed Apps, but the uninstaller can't find it. See attached.
Have stopped here. I would suggest I carry on regardless as per your procedure. Then do a system cleanup with Advanced System Care, then run a DISM and sfc /scannow. I would hope after all of that the Installed Apps should have no Kaspersky entries.
Kindest regards
D.
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41 minutes ago, Davmacrat said:
I was reading through the help pages trying to understand all the different reasons why this might be happening to address any questions that you may have before asking them. The software is only installed on my laptop and my mobile phone. It appears that all I have done is confuse the situation. Weirdly enough the KPM has started working again this morning despite several restarts yesterday. Seems to be no rhyme or reason to it. The mobile phone is an iPhone SE running IOS 15.7
OK just to prove me wrong! KPM worked once and has stopped again. Got rid of a random password entry and logged into website manually. KPM now does not ask if I want to save the password. Not sure what's happening here. Nothing else has been touched. So just awaiting your reply to move forward with the issue of two versions of Kaspersky App, this has only started since 21.8.5.452 was installed. It is likely that if we fix this issue, then the KPM issue will also disappear. Thoughts?
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I was reading through the help pages trying to understand all the different reasons why this might be happening to address any questions that you may have before asking them. The software is only installed on my laptop and my mobile phone. It appears that all I have done is confuse the situation. Weirdly enough the KPM has started working again this morning despite several restarts yesterday. Seems to be no rhyme or reason to it. The mobile phone is an iPhone SE running IOS 15.7
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Thanks!
1. Right, things have got a bit weird. KPM has stopped working today. It recognises when I'm creating a new password on a new site visit, but then won't present it for use on subsequent visits. this is true for new and existing entries. Where required, the protected browser starts, but then only the secure keyboard is offered. this has only been tested on local machine. I'm logged into account for syncing and master pw has been accepted.
2. The installed Apps list still indicates that both are installed. See Attached
Getting the feeling that I would be better uninstalling everything K and start again. Any views on this?
Kindest regards
D.
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1. OK another admission here, I re-ran the KLAPR immediately after initially running kavremvr.exe and installing Kaspersky Plus Ver. 21.8.5.452. This completed successfully and removed the password requirement so now have full access.
2. Image for kavremvr.exe:
3: The Security issue was an old printer driver was preventing memory integrity from being switched on. I have uninstalled this now an am using generic drivers which work just as well.
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?Yeah, will do! Sorry about that.
OK, Move on....
1. Hidden icons:
2. Win 11 Installed apps:
Kindest regards
D.
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Oooo Bol**CKS forgot to put it into Safe mode! Sorry. Have I screwed it up?
Image attached, now only showing Password Manager
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Right that's done. Kaspersky Plus Ver. 21.8.5.452 installed. Removal process was slightly different in as much that the version was not offered to be selected. Only one selection offered "Basic, Standard, Plus & Premium."
Still asking for Admin password. Profile as seen from Kaspersky App to online account is shown as attached. Separate Free VPN app appears to have disappeared. Please let me know what we need to do next?
Thanks
D.
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Hi Flood,
App was purchased from online store so no Activation Code shown. Have License Key though. OK to proceed or do I still need Activation Code?
Kindest regards
D.
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Hi Flood,
I'm in UK. The Product I purchased was sold as Kaspersky Security Cloud in March of this year. I have all the sale documentation. The product consists of the Kaspersky Plus, Cloud and Password Manager. This has not attempted to update since I've been using it.
My big problem just now is that I found my admin password on my phone password locker but it is not working so I can do very little until I can solve this issue. This goes back to the issue of the Password reset utility not finding the product and potentially the Windows Preview Version. I have consequently uninstalled the Preview release. The windows version is now Windows 11 Home version 22H2, Build 22621.674.
Attempted to run the password reset again after uninstalling Preview Update. Same result. "Product not detected." Please see the screenshot you requested of "Kaspersky" Search results from Control Panel\All Control Panel Items\Programs and Features.
Attempted to gain access to reports. Again run into the admin password that I cannot reset as soon as I press Reports botton.
Again, I cannot do anything without the admin password which I'm sure is correct.
Any ideas as to next step.
Regards
D.
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Hi Flood,
Sorry forgot to mention, while trying to sort out this issue, realized that I had forgotten my KLAdmin password. Downloaded the archive for the reset tool and booted to safe mode. This too threw up an error saying "Product not detected.." Starting to get very frustrated with this software. ?
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Hi Flood,
1. The Kaspersky Ver = 21.6.7.351, There is no letter, other than the Kaspersky "K" in the icon
2. Windows 11 Home version 22H2, Build 22621.755
3. Yes, every one.
4. Not by me or anyone I know of.
5. That is correct.
6. Happened with word as well the other day.
7. I'm assuming that the file I should be looking at is the 00000001_events.dat in either the 00 or 25 directory. Both files are empty. Located at C:\ProgramData\Kaspersky Lab\KSDE5.8\Report\. The other files in these directories are 00000001_objxx.dat files where xx is 2 letters. there are 3 other files. look like indexes to me.
Lots of weird stuff going on though. Safe money won't let me make a transaction without throwing up an error. Password manager has also stopped working with lots of websites where I can see the web site address and credentials in password manager. This is happening usually where the username is shown on a different page to the password. Copy and past the credentials it all works, but password manager does not make them available at the login page.
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Hi All. New to the forum. I have recently discovered why my Microsoft Excel has been freezing. Kaspersky usually informs me when a new device has joined my home network. However in the past the notification usually sat in the bottom right hand corner of my screen and did not affect anything else. But recently the notifications have not being displaying themselves until I minimize all other apps off the desktop. Further more, the app that I was currently working in appears to freeze and is unresponsive until I acknowledge the Kaspersky notification, then and only then does focus return to the App I was working on. My question is, Has anyone else experienced this Kaspesky notification behavior? and if so, were you able to solve the issue?
Thanks everyone.
Kindest regards
D.
KPM Auto filled credentials fail but manually copied/pasted credentials provide access.
in Kaspersky Password Manager
Posted · Edited by Davmacrat
Posted too soon
Windows 11 Version 22H2 (OS Build 22621.2215) Kaspersky Security Cloud - Personal.
Hi continually coming across incorrect username and or password when using Kaspersky PWM. However if I copy and paste same credentials from PWM into site or app then all is rosy. This is also coincident with the PWM's inability to Sync data.
Anybody got any ideas about this behaviour?
Kindest regards
D.