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Thanks - done that. Ticket number is INC000010377460

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I can't because we have to go through our reseller for support - and I don't think they work weekends and bank holidays. And I need it sorted for Tuesday. Only other options in order to achieve that look to be a complete rebuild of the server, or use an AV product from another vendor.

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These are still public insecure file hosts, so afraid I don't think I can do that.

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Just looked, and they do contain user account details. - so not really happy about uploading them to a public location. Are there specific sections I should be looking at for this error? Thanks

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Before I do that, do these logs contain any confidential information (usernames, etc)? Thanks

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OK, I've got the traces (I assume you just need the application ones, not the performance ones)? How do I submit them? Thanks

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Both - appears in the job results on the KSC server and in the tasks list on the client. I have also tried installing KES without the agent and adding the licese manually, so it's not managed by KSC. The same thing happens then when I try to update. It therefore appears the issue is with KES on the client, not with KSC.

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I have the same issue (with the same versions). In my case it's a terminal server running Server 2012 R2 and I have tried several times removing KES and the agent completely (including using the kavremover tool to make sure nothing is left behind) and none of it has worked. All the other computers (W10 clients and Server 2016 terminal servers) are fine. Could really do with getting this sorted ASAP.