DavidGB

After no reply here I did contact customer support, who requested some screen shots. After I provided them I was told the issue had been escalated to the developers. Rather mysteriously the problem, which had been happening every day for a month, disappeared a couple of days later even though there was no app update. Anyway, for now the problem is resolved.

I’ve had a personal subscription to Kaspersky Security Cloud since April 2020 and have been using it with a Windows 10 laptop and an Android phone. Everything has been pretty much fine until suddenly, in the last couple of weeks, the Android Kaspersky Internet Security component has started nagging me every day to install and use the Kaspersky password manager. Every day now the Android KIS pops up a notification of an issue, and shows the yellow warning screen. It shows the ‘issue’ that I should install and use the password manager. I close it, so it hides with the 3 other issues I’ve dismissed and the app goes green. But whereas the other 3 issues I chose to dismiss stay that way, and this issue used to stay dismissed, it now unhides itself to come again the next day every day. It is becoming really irritating. I already have and will continue to use other password management systems and will NOT be installing the Kaspersky password manager. Why did this one issue suddenly stop staying dismissed, and how do I get it to stay dismissed as before? Phone is Android 8.0 - same throughout - and the KIS on the phone is 11.79.4.6841

I recently started using Kaspersky Security Cloud Personal, not having used a Kaspersky product before. This evening it informed me there was an update available for the K-Lite Codec Pack, which I’ve previously updated myself (it checks for and notifies of updates itself every couple of weeks). I clicked to allow KSC to do the update. Part way through the update I started getting warnings flying open from KSC demanding to know whether to allow or block various things - mostly Registry changes, many for each of the various different components of the K-Lite Codec Pack. It went on and on flashing these up for over TEN MINUTES. MANY tens of demands for permissions, each demanding a click, a new one opening just a second after allowing the previous one, over and over and over. Didn’t matter if I just clicked allow, or ‘Trust this application’ or ‘remember this chain’ (or something like that). I’ve never suffered anything like this in decades of installing and updating software using any other security software. Surely this isn’t how it should work? Am I missing some setting I should have set somewhere? Otherwise I’m going to have to disable the KSC Software updater and go back to updating manually.

I installed Kapersky Security Cloud yesterday, having never used a Kaspersky product before. I am gradually managing to get it set as I want, but have one irritating problem. On a full scan it found four .exe files it claimed were one kind of malware. They are not - they are all old installers for 3D CGI resources from a particular company from before they switched to providing products as .zip files. So I used the option in the notification Centre to Resolve by Add to exclusions. Then, on a further Full scan, despite those exclusions it found the same four files again … this time claiming they were a different type of malware. So again I went though Resolve by adding them to exclusions again. Currently I have another Full scan going - trying to find the right settings for weekly use - and it has found the SAME 4 files AGAIN, now claiming they are some 3rd kind of malware! In the Exclusions window all the exclusions from each time are there and active, but in each there is an ‘object’ listed which is the type of malware claimed that time, so I currently have three exclusions for each file, one for each different type of malware KSC has - falsely - identified on the three full scans. This is something I haven’t seen in any other anti-virus/security program I’ve used. How do I just say exclude this file as any type of malware whatsoever in one go?