David-J

I cannot pinpoint the starting date exactly, but I bought a new laptop computer not a month long ago, in which KIS is installed. If I have the problem settled, I’ll let you know. Thank you, Flood.

Thank you, Flood, for your patient and precious help. Even after your direction was followed, my problem ensues. Maybe I’ll have to consult with Kaspersky Technical Support. But thank you, Flood.

I recorded the process of opening video files with GOM Player. Let me attach a MS Powerpoint in which the video file is embedded.

Sure. Regarding the setting of the default Application, I mean the setting of the default App is in Window. Start->Windows setting->Apps->default Apps->Video Player : GOM Player The video files to be opened were downloaded from the internet, ex. youtube etc. The video player “GOM Player” is popular here in Korea. I’ll give you two examples. Search in the Google Search “Cosmic Eye (Original HD Landscape Version)” Linkor here’s a cnn news clip, https://www.bing.com/videos/search?q=cnn+clip&mkt=ko-kr&httpsmsn=1&msnews=1&plvar=0&refig=b989bf7e12424efbaafc0b9fe66b5c5a&ru=%2fsearch%3fq%3dcnn%2bclip%26form%3dEDGNB4%26mkt%3dko-kr%26httpsmsn%3d1%26msnews%3d1%26plvar%3d0%26refig%3db989bf7e12424efbaafc0b9fe66b5c5a&view=detail&mmscn=vwrc&mid=41D29619FD892DBB724741D29619FD892DBB7247&FORM=WRVORC Why don’t you download and open them with GOM Player to test. I am sure you can download the GOM Player with ease. I’ve tried to open one of them with another video player, Windows Media Player, There’s no kaspersky pop up window appearing. That is, no problem.

Thanks for your reply. Windows 10 x64 Pro, version 1903, OS build 18362.657 KIS version & patch : 20.0.14.1085 (i) Kaspersky Internet Security, with a license. I find no problem with viewing footages online. The problem occurs when viewing dowloaded video files. I have set the default Application for Videos to GOM Player. A report file is attached. Part of the report is made in Korean. So I have translated one line into English that I guess is related with the problematic event. Thank you.

Hello. I have a problem with my Kaspersky Internet Security 2020. Recently almost everytime I open a video file, Kaspersky makes an annoying window pop up to show that an unwanted ad has been blocked by Kaspersky. (I captured the troublesome moment and here I attach it.) THANK YOU Kaspersky for blocking an unwanted action, but YOU Kaspersky YOURSELF is blocking me viewing the video files. What happens to Kaspersky? It was not long ago that this kind of annoyance started to occur. What do I have to do to do away with this problem?