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daru

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Posts posted by daru

  1. Hi, After installing kes 11.1.1.126 & network agent 11.0.0.1131 standlaone package in windows 10 pc 1903. Its getting blue screen error. Please find the GSI & blue screen error screen in the below link: Download link https://wetransfer.com/downloads/db20c3a5585cfa01ffaf127ff18dac9520190724060827/50437be224099f419ab8e067edd19bcb20190724060827/3da4d8 2 items Blue Screen.zip 1.15 MB GSI6_JKTIVTPLT-051_helpdesk_07_22_2019_16_55_00.zip 6.28 MB Thank You
  2. Hi, We are facing one typical problem regarding DELL Latitude 3400 model Laptops. After encrypting with KES-11.1.1.126 the internal keyboard is not working but mouse is working. If we plug in external USB keyboard then it is working. here is the GSI log including the KES FDE precheck up Logs for your information. Download link https://wetransfer.com/downloads/f3c03e311eb43c5dea9d4e7e5cbc844e20190718073219/562504de15dc7d7cebb4db38717e01e820190718073219/f0a274 2 items GSI6_EDFX-LAPTOP-61N_AmitKS_07_18_2019_12_14_27.zip 3.43 MB fde_precheck_11.1.1.1.zip 24.8 MB Thank You
  3. Hi, after using reflect driver command successfully os gets upgraded from 1809 to 1903. but all the software already installed gets corrupted , even kes11.1 & network agent gets corrupted. I have followed this article for reference: https://support.kaspersky.com/14209 I have attached the policy & GSI of the client system. Download link https://wetransfer.com/downloads/bb2f5933a92271f2459629e539dd19f620190527125941/b84276d3ce07b5f958759bb1c5882f0e20190527125941/25e6b4 2 files GSI6_EDFX-LAPTOP-84_AbhishekP_05_27_2019_18_14_51.zip kes11.1.klp Please help to resolve the issue with high priority. BR
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