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Hi, I am stunned Kaspersky team not at all serious about customer issue. Still not received the pf7501 after providing the incident no. BR

Hi, still waiting for the pf7501. Already provided you the incident no as requested. Please do the needful. BR

hi, after scenario 3 the problem occurred. No cluster here. Simply backup restoration on the repaired server on which you are giving different steps to perform earlier. BR

Hi, please provide me the pf7501. My product is getting hampered. Kes is not working properly. It's showing greyish at the startup. Please try to understand my problem. As per your request I have created incident. Please provide the pf. Thank You

hi, yes both servers are connected to each other.I am able to telnet from master to slave & vice versa.scenario 1 master server hdd crashed & motherboard faulty. Scenario 2 standby ksc master server was installed on windows 10 pc while putting old server ip & restored the backup, was working fine. Scenario 3 The old server got ready by replacing with new hdd & motherboard was repaired. Then installed the ksc by swapping the ip & restored earlier dated backup. After opening ksc the slave server was displaying as greyish. After clicking on the slave server its showing transport level error. Deleting the slaves & tried to add newly its showing Invalid certificate. BR

hi, Still waiting for the pf7501. Kindly expedite I am in a critical situation. Please don't delay. Thank you

hi, as requested please find the incident I'd INC000010984172. Please provide the pf7501 immediately because it's affecting my business.waiting for your positive response. BR

hi, I have followed the same steps as mentioned in the screenshot but the result remains same. Invalid certificate while adding slave server certificate in the wizard of master server. But if I change slave server ti master server &master server to while following the wizard it connects successfully without any issues. But the opposite one doesn't work it says invalid certificate. Please provide permanent solution. BR

Hi, I am requesting so many times to help me out. But there is no reply from ur end. Why are you delaying. It's affecting business. Please reply immediately with high priority. Please help me how to add a slave server`s certificate to wizard, add a maser server`s certificate at slave server(at server properties). I dont have the knowledge to do the same. Thank You

Hi Team, Please help me how to add a slave server`s certificate to wizard, add a maser server`s certificate at slave server(at server properties). I dont have the knowledge to do the same. BR

Hi, Still waiting for your positive response. Kindly provide me the steps. Thank You

Hi, Please provide me the steps how to do? BR

hi, yes, master server connection(to slave server) wizard promts to add a certificate form slave server. hank you!

Hi, Please provide us permanent resolution. provided all info as required by you, still there is no response from your end. Please reply. Thank you

Hi, After installed KSC 11 patch B on all the slave servers as well as on the Master server the issue remains same. Thank You

hi, provided all info as required by you, still there is no response from your end. Please reply. BR

Hi, Please reply. Waiting for your positive response. Thank you

Hi, Then again the server migration done his time we restored the backup of the old server to new one Ayan: We have deleted the slaves from old server and tried to add them on new one then the error came Thank you

Only the master server reinstalled Slaves are working fine They can be directly connected :The initial master server crashed : No backups found : Then another server created On that server we connect the slaves That server became the new master

Hi, I confirm that 13000TCP, 14000TCP, 13291TCP and 15000UDP are opened on firewall. It was working fine in old server. Only the issue occurred after installing kes11 on the new win2k8 server. Please help us to resolve the issue. Thank You

Hi, How to get the KES installation logs. Because it got auto upgrade from kes 11.0.1.90 to Kes 11.1.1.126 . what would be the location of getting the installation logs. can you share me any article for reference. I have followed this article but unable to find any logs. https://support.kaspersky.com/9342 Please help. BR

Hi, I have taken GSI of another system where after 100 percent completion of FD giving error. Attached logs for reference. BR

Hi, There is not installation log in the system. Please find the output of the command NET START AVP attached for reference. BR

Hi, yes i am able to ping slave/master server`s address . slave server are in different location connected via MPLS from one site to another. Yes there is firewall between slave and master servers . BR

Hi, After kes11 getting auto upgrade from kes 11.0.1.90 to Kes 11.1.1.126. The icon tray got greyish. If i try to repair kes its giving error application need to be restored. Run the setup wizard to restore. If I try to start the application from KSC of that particular host the error remains same. what i said earlier. It’s happening all encrypted system. BR