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Danila T.

Kaspersky Employee
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Everything posted by Danila T.

  1. Hello, Follow these steps: Open the Terminal (/Applications/Utilities/Terminal) and run (copy\paste, then click Enter): pkill kpm rm -rf ~/Library/Containers/*kpm* rm -rf ~/Library/Group\ Containers/*kpm* launchctl remove com.kaspersky.kpm.bl.resolver Connect KPM with MyKaspersky again. Check problem. Thanks.
  2. Добрый день. А попробуйте снова удалить. Перезагрузить macOS. Установить. Сразу обновить базы продукта. Снова перезагрузить macOS. Если не поможет, то да, в поддержку.
  3. Hello, macOS 14 supported: Kaspersky Mac 23 with patch D and Kaspersky Mac 24 with patch A. https://support.kaspersky.ru/help/Kaspersky/Mac24_patchA/en-US/118665.htm https://support.kaspersky.ru/help/Kaspersky/Mac23_patchD/en-US/118665.htm The patches are now available publicly. You need to update Kaspersky databases and reboot macOS.
  4. Please update base of our product and restart macOS. Check problem. macOS 14 supported: Kaspersky Mac 23 with patch D and Kaspersky Mac 24 with patch A.
  5. @AntiTrust Thanks for the feedback. We have passed all information to our colleagues from support.
  6. @AntiTrust These settings can be left unchanged. The autoupgrade to version 24 will not be launched until the patch for version 24 is released.
  7. Try to use this build: https://box.kaspersky.com/f/cf2256b09dd24449a873/?dl=1
  8. @Master B please use build from global site https://www.kaspersky.com/downloads#update-product
  9. Hello, For version 24, the patch will be in September/October. For now you can roll back to version 23.
  10. Hello, Patch С for Kaspersky Mac 23 already published. Please update the product bases and reboot macOS. Check situation. Thank you.
  11. Главное, что есть возможность скачать теперь.
  12. @Maratka привет! Отключи инет. Нажми на ссылку в продукте снова. Скопируй ее полностью в адресной строке и пришли мне в личку. Спасибо. Нужна ссылка именно с твоего приложения + скрин с IP отсюда: https://www.maxmind.com/en/locate-my-ip-address
  13. Hi ALL! On 08/22/2023 we plan to release patch C for Kaspersky 23 with changes to the Kaspersky app that can improve situation and, as a result, macOS 13 specifics with our application installed, will not affect the system boot speed.
  14. Hello, Apple introduced the concept of System Extensions (SysExt) as an alternate to Kernel Extensions (Kext). System Extensions / Network Extensions allow to extend the functionality of macOS without requiring kernel-level access. It's a component of our product. You do not need to do any additional actions with it if the product works correctly.
  15. Hello, Please check problem again. Everything should be working properly by now.
  16. Hello, The new product line is already available in Eastern Europe (except Poland (dates not yet known)).
  17. Как удалить AV Blocker, проверить компьютер на вирусы? Скачайте утилиту Kaspersky Virus Removal Tool и выполните проверку системы по инструкции. Если утилита не запускается, измените название файла на любое другое и попробуйте запустить еще раз. Если проблема сохранится, проверьте систему с помощью Kaspersky Rescue Disk по инструкции. Дождитесь завершения работы утилиты. Как защитить компьютер от вирусов? Вот основные способы, которые помогут вам в обеспечении безопасности компьютера: Используйте антивирус. Например Kaspersky Premium (доступен бесплатный триал) Загружайте приложения и программное обеспечение только с доверенных сайтов. Никогда не нажимайте на непроверенные ссылки в спам-сообщениях, почте и на незнакомых веб-сайтах. Не открывайте вложения в спам-сообщениях на ваших устройствах. Вовремя устанавливайте новую версию антивируса и обновляйте установленные приложения и саму операционную систему. Никогда не подключайте к вашему компьютеру неизвестные USB-флешки, не вставляйте неизвестные диски. © Kaspersky
  18. How to remove AV Blocker? Run a virus scan first Download Kaspersky Virus Removal Tool and run the system check using the instructions. If the tool does not start, change the file name and run it once again. If the issue persists, check the system using Kaspersky Rescue Disk according to the instructions. Wait until the tool completes its work. How to preventing infection? Here are some basic ways how you can protect your computer from viruses: Use an antivirus software for malware protection. For example, Kaspersky Premium (free trial available). Download applications and software only from trusted websites. Never click on any untrusted links in spam messages, emails, or unfamiliar websites. Don't open attachments in spam emails. Keep your anti-virus up to date and keep your installed applications and operating system up to date. When using public Wi-Fi networks, use a secure VPN connection such as Kaspersky VPN Secure Connection (free version available). Never connect unknown USB sticks to your computer or insert unknown drives. © Kaspersky
  19. @Luca91 Hello! Thanks for the feedback. We did this so that other users would be taken straight to our response with up-to-date information. We've done it differently now.
  20. Hello, As we wrote earlier on the product side there are no problems. But in the future, we plan to make changes to the Kaspersky app that can improve situation and, as a result, macOS 13 specifics with our application installed, will not affect the system boot speed. At the moment, we can't provide a date of these changes. Users will receive these changes automatically.
  21. Добрый день, Пожалуйста свяжитесь с нами через службу поддержки: https://support.kaspersky.ru/b2c/#contacts
  22. Kaspersky Endpoint Security 12.2 for Windows offers the following features and improvements: WPA3 protocol support has been added to control connections to Wi-Fi networks (Device Control). Now you can select WPA3 protocol in the trusted Wi-Fi network settings and deny connection to the network using a less secure protocol. Now you can choose a protocol and ports for Network Threat Protection exclusions. Now in addition to specifying IP addresses of trusted devices, you can also select a port and protocol. This lets you exclude individual data streams and prevent network attacks from trusted IP addresses. Different order of update sources for the local Update task if a policy is applied to the computer. The Kaspersky Security Center server is now used by default as the first update source instead of Kaspersky servers. This helps save traffic when the user runs the local Update task. Application performance has been increased by improving the caching algorithms for the files being scanned.
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