Danila T.
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Posts
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Joined
Posts posted by Danila T.
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Mettre à jour les bases de notre produit.
Vérifiez à nouveau le problème. -
Hallo,
Aktualisieren Sie die Grundlagen in unserem Produkt.
Prüfen Sie das Problem erneut. -
Solved ?
Who can confirm that the problem is no longer reproduced? Update the bases of our product before running this game.
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Hi @gside
Then create trace files:
- Enable trace files. how to get
- Reproduce problem (need run game again and reproduce detection).
- Disable trace files.
- Please submit a ticket to technical support via https://my.kaspersky.com/en/support and send me the incident number via PM.
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Hi @Poppy4
Please open these settings https://support.kaspersky.com/KPM/iOSTR45/en-US/153920.htm and create me sreen with result.
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Hi all,
We need additional information to resolve this issue:
- Update base of our product and check problem again. if the problem persists:
- Enable trace files. how to get
- Reproduce problem (need run game again and reproduce detection).
- Disable trace files.
- Please submit a ticket to technical support via https://my.kaspersky.com/en/support and send me the incident number via PM.
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Hi @shybear
Yes, this router (it seems) has settings that are causing this situation.
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However, the kavd process still appears to have a memory leak, ultimately resulting in network issues or finally in a crash.
Please contact with our support team https://support.kaspersky.com/b2c (contacts at the bottom of the page). We need to analyse the logs from your device.
Thanks for help.
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Hello,
Please use a new version of the KIS 2021 for Mac (build number 21.1.0.150)
Download from this link:
https://www.kaspersky.com/downloads/thank-you/mac-security
Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of KIS\KSC 21.1.0.150 and restart macOS.
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Hello @EdgarEdge81
- Let us know the router model/brand and version of router firmware.
- Try to connect to the Internet via some other Internet connection, for example, via mobile hot spot. Or try to connect without router. Will there be a detection?
- If there is no detection after step 2: please reset router to default settings (via resset button) then connect again to the Internet via router. WIll the issue persist?
- If yes, update firmware on the router, if there is a newer version is available on the router manufacturer site.
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@Alfa Kid thanks for info. Yes, you can see (for example) https://www.bleepingcomputer.com/forums/t/740178/was-my-router-compromised-wpad-attack/
The problem is probably with router NETGEAR D1500.
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Hi @andrejl2
Is the problem still relevant?
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@Sokol_OFF и @Sanjey посмотрите на пост от @Friend Сообщите нам результат.
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Hello @Chocolim !
We were able to reproduce this problem on our test environment. We will analyse it. Thank you.
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Hello,
There exists something called WPAD or Web Proxy Autodiscovery Protocol, it's designed to pinpoint the location of the necessary configuration file, called the pac-file. Usually such location would look like this: wpad.domain[.]name/wpad.dat. Experienced users will understand that this "location" is actually a DNS suffix.
A lot of routers/modems are preset that DNS suffix.This isn't new, this has been used for 20 years now.
Using a DNS suffix like that means that it is theoretically possible for a mal-wisher to change the file at its location, and eventually have it loaded into the user's system, thus setting up an unwanted proxy server, and intercept browsing data.
Follow these steps:
- Try to connect to the Internet via some other Internet connection, for example, via mobile hot spot. Or try to connect without router. Will there be a detection?
- If there is no detection after step 1: please reset router to default settings then connect again to the Internet via router.
- Also update firmware on the router, if there is a newer version is available on the router manufacturer site. Change password of the router.
- If points 2 and 3 do not solve the problem and point 1 fix problem, then this router is not recommended for use. Or contact the support of the router manufacturer.
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@Alfa Kidhello!
Let us know the router model/brand and version of router firmware.
Try to connect to the Internet via some other Internet connection, for example, via mobile hot spot or without router. Will there be a detection? -
Please respond to the support request (if possible).
False-positive? Flight Simulator 2020 - PDM:Exploit.Win32.Generic.nblk
in Kaspersky Internet Security
Posted
@FranckM please update base of our product before starting game. Thanks. Send result.