Dan i Jela
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Posts posted by Dan i Jela
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Well,for me as the original poster the latest version on Play Store is 1.42.0.3977 dated May,18 and it is still not working. I have received a reply from technical assistance stating that the issue is resolved in " patch H" but on my kids phone it is not!
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The support replied on Jan.27 last time saying that they will pass the info I supplied to developers and they will contact me back.
I accidentally marked Mikhail's reply as the answer, now I cannot undo it!
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INC000012383024 is the request number.
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Yes, unfortunately no solution for now,and no reply from Kaspersky.
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Mikhail thank you for your reply.
The app is already set to no restrictions in Battery settings.
This confirms that it is a limitation of the app on MIUI. Unfortunately this means that the premium subscription I paid is useless in my case. Kaspersky should at least warn the users about this if it is a known bug !!!
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Battery restrictions is set to no limit,so no problem. Also the autostart is enabled,but if I understand correctly this only refers to start after boot. I have just received a reply from Kaspersky that they have escalated this to a bug issue. I will have to wait and see if they can resolve this.
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And my daughter's phone has Miui global 12.0.2
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Hello Weng
Yes,the screen in screenshot is on Ultra battery saver. I tried also adding Kaspersky safe kids to the list. The problem is that from normal phone mode with safe kids active if you activate the saver:
the phone goes to this screen:
And then in battery saver you press exit button and:
Voila, no Safe kids icon and app not running. Even the Safe kids accessibility setting is switched off.
And yes, settings is forbidden.
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Hello Flood
Thank you for your reply. I did come across the problem you are referring to and if I remember correctly it was about Oppo phone. Since I didn't encounter any discussion regarding Xiaomi phones I thought to post a topic and see if other users with Xiaomi have the same problem and to make others aware of this.
I did contact tech support and I am waiting for a response. I did already send logs,screenshots etc.
The problem is that I was unaware of this for quite some time and of course my kid took advantage of this. I do understand that there will always be some way to circumvent this,but on parents phone there is no warning whatsoever that the app is not running and killing the app is as easy as switching off WiFi!! This defeats the purpose of me installing the app and paying subscription to monitor and limit my child's phone usage, which is the main thing the app boasts.
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Greetings!
I have just discovered that Safe Kids on Xiaomi phones is useless. On my daughter's Redmi Note 7 there is "Ultra battery saver" ( UBS from now on ) in shortcut buttons on top. If Safe Kids is activated/running and even if the phone is blocked by time limit,simply activating UBS and then disactivating it, Safe kids is no longer running and the app is useless. You have to restart the app and then reenable accessibility to make the app functional again.I tried every possible way to block this,but unfortunately no success. Off course,my daughter stayed quiet about this and was using the phone with app disabled for a few months until I realised what is happening.
Can others that have Xiaomi phones test this to confirm?
Xiaomi "Ultra Battery saver" disables Safe kids
in Kaspersky Safe Kids
Posted
I have just found out that the app does not update even though the version on Play Store is 1.60.0.8
So I uninstalled the app, installed the new version from Play Store and from the initial testing it seems to work ?. I will do more testing and report back.