Jump to content
Kaspersky Support Forum

DamnYankee

Members
 View Profile  See their activity

  • Posts

    4

  • Joined

  • Last visited

    Never

 Content Type 

Posts posted by DamnYankee

    Licensing Catch-22

    in Kaspersky Endpoint Security for Business

    Posted

    And the problem is the same old version don´t have support, updates, etc.. is End-of-life, you have to install a supported version for solve the problem and/or receive support.

     

    As mentioned in the initial posting, “this is for a large gov’t entity, and upgrades are not in the current vocabulary, please refrain from such suggestions. “

     

    Thank you for your feedback, we will take it under advisement

    Licensing Catch-22

    in Kaspersky Endpoint Security for Business

    Posted

    The whole point of this was to engage the community at-large to garner ideas and suggestions into resolving the issue from those that have likely experienced the same or similar, not to fork over even more $$ by opening a support ticket.
    I thank you for your time, we will seek another solution to our current issue.

    Happy Christmas

    Licensing Catch-22

    in Kaspersky Endpoint Security for Business

    Posted

    We have been faced with a particular snafu for a while now, wherein attempts to apply the Corporate license (1300 seats, expires August 2020) are met with the following A/V database ‘error’: Database release date does not correspond to license term

     

    Conversely, applying the database update Task is me with this error: License has expired or application is not activated

     

    Protection name: Kaspersky Security for VIrtualization 3.0 Light Agent (v3.2.99.5024) ← This is NOT working

    Protection name : Kaspersky Security for VIrtualization 3.0 SP1  Light Agent (v3.4.44.7179) ← This *IS* working

     

    This is for a large gov’t entity, and upgrades are not in the current vocabulary, please refrain from such suggestions.  Both the working and non-working systems are in the same /24 subnet and managed by the same KSC.

     

    KSC is running Windows 2012 R2 Standard 64bit

     

    Screenshots provided to showcase the conundrum.

     

    Working...updated license key and a/v dabatase
    Non-working,
    vSphere details

     

    We’ve tried applying the ‘rollback’ Task, not sure wtf that did but fixing something is not it. Have deleted/moved to a new managed devices subfolder, deleted/recreated Virtualization 3.0 specific tasks, and even moved to a different KSC server (managing the other half of the ksv/SVM’s, which also exhibits the same exact failure/error in line with the same old versions) all to no avail.

     

    Thoughts and non-upgrade solutions will be greatly appreciated, and thank you for reading.

×
×
  • Create New...