Dad

Thanks. Turns out that the laptop was reset and new accounts set up. That is the issue … sorry to waste your time.

Hi, I have KSK premium installed on my child’s Windows 10 laptop. Occasionally KSK does not recognize device activity even when it is being used and connected to the internet. I have disabled antivirus apps on the laptop. And any schedule restrictions i specify do not work. How can I trouble shoot this? Thanks.