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dachinster

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Everything posted by dachinster

  1. Hi all, You can close this case. Kaspersky app just updated and it is working on both phones now. I guess it was a known bug that got patched.
  2. I added the screenshots you requested, even though I think I pretty much described it as it happens. Let me know if you can assist. The exact same thing happens on my wife's Samsung S21 FE. I've also tried uninstalling her Kaspersky app and reinstalling and it persists.
  3. Hi 1)- Actual name is Kaspersky Security Cloud Family. On Android, I don't have the option to see the specific version installed like on the older internet security. 2) Kaspersky Security Cloud Family was the first app installed, followed by Password manager, followed by Safe kids 3) I don't know 4) Chrome default with Android 5) In accessibility> installed apps, this is what I am trying to do... turn it on. When I try to turn it on, the box comes up with the options to allow or deny and I click allow and then it returns to the installed apps page and the toggle remains off. 6) Not able to post a pic because I am typing from my laptop atm, but on the home screen, there is "an issue" and when you click on it, it recommends to turn on safe browsing. When I click that it says "same internet, but much safer" with a prompt to click next. When I click that, it says "browsing is unsafe now" and then I click next. At this point is when it asks me to turn on accessibility in settings and we are now at the point I described. I hope this helps.
  4. Also note, my wife has an S21 and has the same issue I currently do, however it works on her older Samsung A52
  5. Good day, I recently got a Samsung S22 Ultra and have Kaspersky Security Cloud Family. I got an alert when I installed Kaspersky that Safe Browsing is not enabled, however when I go through the steps and I reach the Accessibility page and click Installed Apps, I see Kaspersky there and when I click it, I click Allow, but after a second or two, it just returns me to the page with the Accessibility> Installed Apps and I see Kaspersky as Off. I tried rebooting my phone and updating all the apps, and everything is up to date, but the issue persists. I migrated from a Samsung Note 10+ and I never had any issue on this phone.
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