[Special false positive report]

hi Flood and Flood's wife, 

Thank you , I will give it a try. 

 

Regards,

Oliver

[Special false positive report]

Hi there,

There is a file called d5_launcher.exe in our software, and we used Kaspersky/OpenTip to scan this file, the result is safe and clean.

However, sometimes when using our software D5 Render (a 3d rendering program for architecture, based on UE5), Kaspersky will suddenly start warning and deleting our file

d5_launcher.exe. 

It said the file is Trojan.Win32.Generic. ( we did some searches, and maybe it is related to our keyboard shortcuts?

The problem is that we cannot let all users to click Trust the file manually, which is inconvenient. So I'd like to ask you guys, is there a way to upload our files before we release our updates? so Kaspersky will trust those files and do not affect our users from using D5 Render. ( Avast and some other AV software provide us an address in FTP to upload files, and we upload files before we release a new version each time)

 

Thanks in advance!

[False postive report]

Hello dear Kaspersky team,

I am from D5 Render, which is a 3D visualization renderer program.

We got a problem with Kaspersky antivirus, and now we sincerely ask for your help.

Many of our users said Kaspersky blocks or deletes our file because it was considered as trojan..Please see file attached.

In fact, it is not any trojan, and I put the file into OpenTip, the result is OK as well.

So we hope you can help us solve the problem, like solving the false positive, or point out whether the file has problems.

 

 

Best Regards,

Oliver