[Kaspersky Endpoint Protection Cloud]

in addition to the above, I have attempted to include the following in the rules in:

Security profiles/Default/Advanced Threat detection and exclusions/Trusted applications:

• C:\users\*\appdata\local\apps\2.0\*\*\*\Sage200Desktop.exe
• %userprofile%\appdata\local\apps\2.0\*\*\*\Sage200Desktop.exe
• %localappdata%\apps\2.0\**\Sage200Desktop.exe

Also in:

Security profiles/Default/Advanced Threat detection and exclusions/Malware scan exclusions

• c:\users\*\AppData\Local\Apps\2.0\*\*\*\Sage200Desktop.exe

 

 

[Kaspersky Endpoint Protection Cloud]

Hi, we use KEPC, and since our update to Sage200, the AV is actively removing components of the Sage200 program regardless of rules set in place.

The path to the files being removed is as follows:

C:\Users\[username]\AppData\Local\Apps\2.0\[RandomFolder1]\[RandomFolder2]\[RandomFolder3\Sage200Desktop.exe

RandomFolder1,2,3 are exactly that and seemingly dependent on user profile etc.

When Sage200 bombs out after a crash (caused by the forced removal of the components) it has to go through a reinstall. This can happen to an individual user 12 - 15 times a day as they put orders onto the program.

How can I get Kaspersky to accept Sage200 without removing files essential to its use?