Cptrossco1
-
Posts
7 -
Joined
-
Last visited
Posts posted by Cptrossco1
-
-
Ok, I followed the instructions as above and have a support case in place, waiting to hear back...I submitted the files that were deleted in a zip file with a password.
Online chat didn't help much with the following advice - Use of Kaspersky along with incompatible software (such as other Anti-Virus software) may cause errors in the applications and the operating system. We recommend you to remove such applications before installing Kaspersky.
Note that Kaspersky has been working fine with this program until recently. Norton Utilities is not a virus scanner and is NOT listed as being incompatible with Kaspersky Plus.
Waiting still to hear back .....I can live without having Norton Utilities installed but it's a real setback when it was working perfectly beforehand.-
1
-
-
Kaspersky Plus version : 21.15.8.493 (a)
Windows 11 Pro 23H2
Norton Utilities Ultimate : 23.3.15310.0
Kaspersky has just started interfering with Norton Utilities Ultimate and removing files, I have tried adding an exclusion but still this happens.
How can I remove this from Kaspersky from system watcher etc?
-
After a few days of not having this notification, now its back!
When I start up my computer, I get the following notification which I don't need displaying.
I tried the above suggestion of turning off notifications by going to Security>Smart Home monitor >disable notifications but it doesn't stop this!
How can I disable this notification from appearing? I want other notifications where necessary, but not this one! -
Steps to resolve this included me uninstalling the program fully using kavremover tool and then a fresh reinstall.
I then had success with disabling notifications in Smart Home monitor staying disabled.
-
1
-
-
Thanks I'll give that a try, I did try that before but didn't seem to work, will give it another go and see if it fixes the notification.
-
1
-
-
My Windows Specs
Windows 11 Pro, version 22H2, OS build 22621.2215, Windows Feature Experience Pack 1000.22662.1000.0
Kaspersky PLUS
Version 21.14.5.462
ISSUE: Every time I start up my computer, I get the following notification which I don't need displaying.
I've tried turning it off by going to Security>Smart Home monitor >disable notifications but it doesn't stop this!
How can I disable this notification from appearing? I want other notifications where necessary, but not this one!
Kaspersky Plus deleting files from Norton Utilities Ultimate
in Kaspersky: Basic, Standard, Plus, Premium
Posted
The issue has now been resolved; I received an update from Kaspersky that their Virus Analysts have acknowledged that this was a false positive of the PDM module and that detection will disappear within 24 hours. After the last few days I reinstalled Norton Utilities Ultimate and have no further problems.