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Colin Prime

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Posts posted by Colin Prime

    "Error: Connection Closed" frequently when using VPN

    in Kaspersky VPN Secure Connection

    Posted

    On 4/5/2024 at 3:16 AM, Berny said:

    @Schulte Correct 👍

    @Colin Prime Please try this ?

    • Power off / on router
    • Clear Browser cache + reboot
    • Flush DNS : CMD → '  ipconfig /flushdns ' + reboot
    • Winsock reset : CMD →  ' netsh winsock reset ' + reboot
    • Reinstall on-top Kaspersky VPN + reboot

    None of the above worked for long. Still getting the issue.

    I'm guessing at this point the answer is "Don't try any DIY fix; all you can do is wait for the devs to fix it".

    "Error: Connection Closed" frequently when using VPN

    in Kaspersky VPN Secure Connection

    Posted

    3 minutes ago, Berny said:

    @Colin Prime

    Please try Cloudflare DNS 1.1.1.1 and 1.0.0.1 as secondary ?

    Not sure what you mean by that. Do you mean pinging those servers? If so, here is the result.

     

    C:\Users\rgrun>ping 1.1.1.1

    Pinging 1.1.1.1 with 32 bytes of data:
    Reply from 1.1.1.1: bytes=32 time=32ms TTL=58
    Reply from 1.1.1.1: bytes=32 time=32ms TTL=58
    Reply from 1.1.1.1: bytes=32 time=33ms TTL=58
    Reply from 1.1.1.1: bytes=32 time=31ms TTL=58

    Ping statistics for 1.1.1.1:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 31ms, Maximum = 33ms, Average = 32ms

     

    C:\Users\rgrun>ping 1.0.0.1

    Pinging 1.0.0.1 with 32 bytes of data:
    Reply from 1.0.0.1: bytes=32 time=33ms TTL=58
    Reply from 1.0.0.1: bytes=32 time=40ms TTL=58
    Reply from 1.0.0.1: bytes=32 time=31ms TTL=58
    Reply from 1.0.0.1: bytes=32 time=34ms TTL=58

    Ping statistics for 1.0.0.1:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 31ms, Maximum = 40ms, Average = 34ms

    "Error: Connection Closed" frequently when using VPN

    in Kaspersky VPN Secure Connection

    Posted · Edited by Colin Prime

    Here's the info I got from the using ipconfig/all in CMD:

     

    Unknown adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Kaspersky VPN
       Physical Address. . . . . . . . . :
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv4 Address. . . . . . . . . . . : 10.102.37.150(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.252
       Default Gateway . . . . . . . . . :
       DNS Servers . . . . . . . . . . . : 198.51.100.1
                                           198.51.100.2
       NetBIOS over Tcpip. . . . . . . . : Enabled

     

    Wireless LAN adapter Wi-Fi 2:

       Connection-specific DNS Suffix  . : phub.net.cable.rogers.com
       Description . . . . . . . . . . . : TP-Link Wireless Nano USB Adapter
       Physical Address. . . . . . . . . : 34-E8-94-D6-4A-79
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2607:fea8:c19c:fa00::dcf7(Preferred)
       Lease Obtained. . . . . . . . . . : Thursday, April 4, 2024 11:53:06 AM
       Lease Expires . . . . . . . . . . : Wednesday, April 10, 2024 4:18:54 PM
       IPv6 Address. . . . . . . . . . . : 2607:fea8:c19c:fa00:67cc:8a3c:ed1c:790a(Preferred)
       Temporary IPv6 Address. . . . . . : 2607:fea8:c19c:fa00:1d47:41cf:e6eb:e4aa(Preferred)
       Link-local IPv6 Address . . . . . : fe80::c1f:3a78:d1cf:efb3%12(Preferred)
       IPv4 Address. . . . . . . . . . . : 10.0.0.92(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, April 2, 2024 2:53:57 PM
       Lease Expires . . . . . . . . . . : Saturday, April 6, 2024 11:55:49 AM
       Default Gateway . . . . . . . . . : fe80::82d0:4aff:fe6f:797%12
                                           10.0.0.1
       DHCP Server . . . . . . . . . . . : 10.0.0.1
       DHCPv6 IAID . . . . . . . . . . . : 758442132
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-E4-34-2C-28-F1-0E-02-9C-85
       DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
                                           2001:4860:4860::8844
                                           8.8.8.8
                                           8.8.4.4
       NetBIOS over Tcpip. . . . . . . . : Enabled

    "Error: Connection Closed" frequently when using VPN

    in Kaspersky VPN Secure Connection

    Posted

    I'm frequently getting the following error when my VPN is turned on.

    err_connection_closed-error-768x516.jpg.

    This happens for all websites and happens even when I'm using an Ethernet cable instead of Wifi.

    Turning off the VPN seems to get around this, but the VPN should not be causing this in the first place. This started up ever since I renewed my subscription a few weeks ago.

     

    System Info

    Microsoft Windows 10, Version 22H2 (OS Build 190945.4046)

    Kaspersky VPN 21.16.6.467 (c)

    • Sad 1

    Do I have to pay to convert my Total Security subscription to Kaspersky Plus?

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    I have a subscription to Kaspersky Total Security that will last another 847 days, but Total Security is obsolete. I was looking for a way to convert the subscription to one for Kaspersky Plus, but after following the "Check Eligibility" link, it showed this conundrum.

    First, it said the following:

    Quote

    We’re improving things at Kaspersky. This means your previous plan is no longer available. It also means you have access to an upgraded plan offering better security at no extra cost.

    However, just below that, it shows this.

    KasperskyEligibility.thumb.jpg.4ab4fca4c0e0404a7ae7beecb75da24c.jpg

    So, would I be forced to pay to get Kaspersky Plus and just have to dump my previous subscription? Because that would be a ridiculous waste of what I paid for earlier, which I wouldn't have done if I'd known Total Security was being rendered obsolete (by the time I realized it, it was too late).

    I'd rather not have to wait over two years to avoid wasting what I paid for earlier. Is there any way to convert part of what I paid for into something for Kaspersky Plus, or is that not allowed?

    Is there any way to set up IP range exclusions in Kaspersky VPN?

    in Kaspersky VPN Secure Connection

    Posted · Edited by Colin Prime

    I've been having a problem lately with an image sharing website, Danbooru, where the images break while trying to load. I discovered that the site does not work well with VPN's, so I was hoping to do an IP range exclusion on it, but I cannot find any way to do that in Kaspersky VPN's settings. I also found this support page, but it appears to be out of date as there is no "websites" option in Kaspersky VPN's settings.

    https://support.kaspersky.com/us/kaspersky-for-windows/21.14/128180

    Is the functionality simply not available? Or is it under an option that I'm not seeing?

    Quote

    Operating System: Microsoft Windows 10 Core x64 Build 19045

    Application Version: 21.15.8.493

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