Clearcomms

This problem arrived a few weeks ago: prior to that everything had been working fine for 2-3 years. Now Chrome refuses to connect to the internet, and Google Earth won’t run because it can’t connect to the server. Firefox runs fine, though, as does my email and other browsers. Having tried a number of things (virus scans and checking firewall permissions etc.) I closed Kaspersky Total Security, going back to Windows Firewall. And everything worked. So the problem is caused by Kaspersky. I can manage without it - I have alternative anti-virus I can use, for instance - but I have a good while paid on my subscription so I would prefer to use it. if anyone has a helpful suggestion, I would be grateful. Oh, and I have also tried uninstalling and reinstalling both apps, which didn’t help. As I say, Kaspersky is the problem. i run the latest version of Windows 10 Home.

Thanks for a quick and very sensible reply - if I had been under less pressure this morning, I hope I would have thought of at least one of these suggestions. I've been out - as the simplest of the three questions answer was "If KTS is disabled, does the error happen?" on my return I closed KTS and tried to start Word. Interestingly, although it had been installed a few hours ago, it went through some of the installation again - and then worked. The villain in the piece is obviously Kaspersky - and once KTS was running again, I closed Word and went to restart it. Back came the error message. So something in KTS is causing the problem.There is nothing significant in Kaspersky Reports. I will try closing KTS and restarting Word, to see if once it is opened it will run normally even if KTS is running. But it is a pain !

My OS is MS Win 10 Home X64 Build 18362, and I am using KTS 20.0.14.1085 (d) My KTS subscription ran out yesterday - the renewal price was silly, so I bought a new licence for about a third of the price, uninstalled KTS and re-installed it with the new key. Everything seems to be working fine - except for MS Word. I have MS Office 2000 Premium edition, which I have been using on my computers for some 18 years. Its other programmes - Access and Excel for example - still work perfectly, but when I try to open Word I get an error message saying "Windows cannot access the specified device,path, or file. You may not have the appropriate permission to access the item." Even clicking on the actual EXE file produces the message - and Word was working perfectly yesterday before my new Kaspersky installation. I have tried uninstalling and re-installing Office, but nothing has changed. Any suggestions as to how I can get Word back, please?