Chrisps

Yes it was reset multiple times but always on the same device. I do not see that as an issue since its a one device license. This kind of activation errors should not even happen in the first place when a license key is used always on the same device. Suggestion, implement a more accurate licensing management system. Other av vendors have it and such things dont even occur as the user is able to clear the seats of used licenses themselves thus avoiding unpleasant situations. That being said i guess i 'll stick with windows defender from now on. It does a pretty good job and its free.

miscomunication issue?? No way, the customer rep had all the info he needed to perform the reset yet he stubbornly kept refusing . Read chat script. And after refusing to assis with the issue i received the following email "just to make things perfect" Dear customer, According to our records, your request has been resolved. If you have any further questions or concerns, you can reply to this e-mail leaving the subject line unchanged, and we will continue working towards a resolution. If you have no further questions, then you can simply ignore this message, and we will close your request for you within 10 days. We have obtained your personal data from you directly. The provided data will only be used for the provision of technical support and will be processed and protected in accordance with Kaspersky Data Privacy Statement for technical support for Africa, Australia, Denmark, Middle East, New Zealand, Norway, Sweden, United Kingdom, United States of America Best regards, Kaspersky Technical Support AO Kaspersky Lab, bldg. 3, 39A, Leningradskoe Shosse, Moscow, 125212, Russian Federation. The representative of AO Kaspersky Lab in EU is Kaspersky Labs GmbH, Despag-Str. 3, 85055 Ingolstadt, Germany. To me it seems that support did this on purpose. No miscommunication issues

Hello, But i provided the information also in the chat window. I attached the invoice. I dont understand why it had to come to such unprofessional behaviour from support side. Help me understand , what did i do wrong?

Hello, Please can somebody here assist me with this case ID INC000015013577.Please check I needed a reset of my activation code. Support simply refused to help even though i sent the invoice as proof of purchase. Now they sent my an email that my case is solved but it is not. I have never encountered such a rude customer representative. Can someone please assist ? I do not know how to proceed if support simply refuses to help. Never been in such a situation. Thank you

Hello, I would like to know if there is any possibility to find out what is the exact number of activations for each of my purchased keys? How many times can i activate my product with a code until i get the message : You have exceeded the maximum number of activations. Thanks

Thanks for the info, That explains why i have it enabled only on one device. On my tablet activated with a KTS key On my phone activated with a KIS key.

On my device it does not. Thats for sure

Yes , in your case it is preinstalled. Probably on a Samsung device. I my case it is not preinstalled as its not a Samsung device. I had to install it manually. And it does not work. All clarified.

Hello, I disagree with your answer above. In the android version only chrome is supported . I have tried samsung and it is not supported.

Hello, Just one clarification needed. I have noticed that some android security features are missing one one of my android devices Smart home monitor and social privacy. Those features are available on my tablet but missing on my phone. Why? Are they availble only in certain versions or regions?

Hello, Just two questions: May i ask why in the Android version only Chrome is supported in safe browsing? Do you plan to include support for other browsers as well in the future?

And finally the prove i have been looking for that sustains what i said above See screenshot

Just a short follow up. I personally do not reccommend enabling secure dns in the browser in case you permanently use the secure connection. It does not play along well this setting. You will experience hickups and glitches with some locations. I have been testing it for some days now. Then again its my personal oppinion.

Thanks

Hello, Can somebody provide me with information regarding the licensing transition between KAV, KIS, KTS to the new released products Premium, Plus, Standard? How is this going to work out once the old products are retired ? Users who still have valid licenses for legacy products, will they be able to use and activate those products after withdrawal ? Or can they use their existing licenses to activate the new range of products? Thank you

It work fine for me too now. Just tried it. After all i sent logs and traces to support. Maybe it got fixed. Couple of days ago it did not work unless you choose you ISP as option.

Hello , After performing intensive troubleshooting using sysinternal tools i managed to find the rootcause of this problem. It is the build in secure dns option in the browser: If you choose a secure dns provider like cloudflare or opendns the USA locations built from Kaspersky vpn will not work.Somehow this does not surprise me.?? If you uncheck this option and stick with your ISP everything works fine. See attached screenshot . Its self explanatory. We can mark this as a solution.

Hmm, Additional info that might help. Just ran the built in network troubleshooter. Doesn't find anything wrong? yet internet is not working. Screenshot shows it all.

I do not think it is a router issue as i have two routers in my home from separate ISPs . And it does not work on both of them. Even the affected laptop has a freshly installed windows on it. Baffles me? But why only USA locatioans and why only on windows????

My INC nr is INC000014731714

Hello, I have already performed these steps , i also reinstalled the Secure Connection , issue still persists. Also opened a support ticket and gathered the logs. They seem stuck with this as well.

Hello, Can anybody assist me with this issue: When i connect to any US location with Kaspersky Vpn i have no internet connection at all. Every other location besides US works just fine. On my andoiid devices the USA servers work just fine. The problem is only on my windows 10 22h2 laptop. See screenshot. Thank you