[Unable to connect to My Kaspersky, mobile.]

So I thought, give up, it is only 14.99 to loose, lesson learned.

Except it is on autorenew of course, and what do you know cancelling that is an epic too.

 

You have to follow a link in your recipt to initialize a whole different set of credentials to get to the subscription.

 

Ok easy set it to the same login, wrong - cannot be an email address.

Ok, simple name, same as here and simple alphanumeric password, wrong invalid token.

Perhaps the password is too short - let google invent a password - wrong invalid token.

 

So I cannot log in to use the product, and I cannot login to cancel the product.
 

[Unable to connect to My Kaspersky, mobile.]

Hi Flood,

I would be stunned if any of the devices I am using is not up to it.

  1. Correct

I am going to shortcut this bit, all the devices have at least quad cores, loads of ram/rom, all have current fully patched mainstream OS.

I can log into community and my account on windows, all the kids tracking windows say “No information for the selected period.” except devices which states “Device is protected”.

Logging into the safe kids app on my phone takes password info then says “Unable to connect to My Kapersky   Check your internet connection and try again”. The try again option takes you to a screen that should contain a captcha image to read chars from, but it is blank, no amount of refreshing it gets the image. It is the same on broadband or mobile data.

Uninstall/reinstall does not help

I made the mistake of paying for the safe kids app, I used it for a couple of years to control a phone that had no sim, now it is a real phone so I thought use the same program and pay for full access.

 

If you know the URL of the cpatha server I can test if I can ping it etc.

Chris

 

[Unable to connect to My Kaspersky, mobile.]

I installed the app on child phone ok, but for remote control on parent phone I cannot login, I have tried a lot of times on various networks.
 

I am not a new user, there has been a gap, I used the free version for a year, skipped a year, now with a new phone for child I went ahead and bought KSK and it has become hopeless since I last tried it.

I am logged into the PC system (despite recapcha confusion), but under kids it just says nothing is known.