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Cesare

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Posts posted by Cesare

    KES 11.X - Microsoft Recommended Exclusions from Scanning

    in Kaspersky Endpoint Security for Business

    Posted

    Well, i suggest you to try to understand whick RTP module is causing the problem. You can firstly try to stop Mail Threat Protection (my favourite guilty!), then, if this does not fix the problem, you can proceed with File Threat Protection and so on. Since you’re working with Outlook (which KES version are you working with?) you may try playing with Outlook extension settings as well...maybe by avoiding to enable “Scan when reading” option might help you

    KES 11.X - Microsoft Recommended Exclusions from Scanning

    in Kaspersky Endpoint Security for Business

    Posted

    I guess that you could open a ticket to Companyaccount portal asking for that,  but i’m not sure support team may share this info. Anyway you can approach this topic from another point of view: install KES for Windows and verify if everything is fine on your system; if yes, maybe an embedded exclusion already did its job; if not, you might manually add executables or\and other files to the trusted zone. 

    Cesare

    Start and Stop Button grey out

    in Kaspersky Endpoint Security for Business

    Posted

    well, you said it was working fine in the past and suddenly those icons went greyed out...as far as i know KSC12 did not received any patch recently, thus something has been changed within your network.

    Have you tried to keep up the connection between remote host and KSC admin server? Does it work? Is the remote host able to synchronize to the admin server? Does this problem occur on all the managed devices?
    You shouldn’t open the 15000UDP on the server side: this port is meaningfull at the client’s side only

    Start and Stop Button grey out

    in Kaspersky Endpoint Security for Business

    Posted

    maybe KSC admin server cannot connect to that port due to a NAT\firewall\router? Maybe that machine is not in the same KSC’s subnet?

    You can easily check if this is culprit of the problem: open the client’s properties window, tick the “do not disconnect from the administration server” checkbox; on the remote client send an heartbeat (from its utility within NA installation folder): now check if the play\stop buttons are still grayed out or are bright….if my theory is correct (not available 15000UDP port) those buttons should be bright and you can play with them

    KSC 13 DB move

    in Kaspersky Endpoint Security for Business

    Posted

    Hi,

    1. yes, there’s a script that may help you but you have to open a ticket to the K official support. They will first ask you to run a script collecting infos about folders size: then they will give you the final script to clean up your current DB
    2. Yes, the only way to change the DBMS is to reinstall KSC pointing to the new DB and, finally, restoring KSC backup (if you want it)

    Cesare

    Cannot get application to be Trusted

    in Kaspersky Endpoint Security for Business

    Posted

    Hi, well...if that app works as soon as you’ve killed KES this means that it shouldn’t be a driver issue. If it’s not a driver issue than you should investigate at realtime protection level (one or more KES modules are interfering...)...and you highlighted that HIPS module might be our guilty. Usually it’s enough to exclude that\those executable file\s from being scanned at “trusted processes\applications” level...are you sure you’ve ticked all the exclusions checkboxes and closed all the black locks?

    Are you sure that this application is based on that softphone.exe file only? Could you please check locally (on KES local GUI, i mean), “More Tools>Application activity monitor, if there are other processes referring to the same vendor?

    Cesare

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