[safekid doesnt work anymore]

 

[safekid doesnt work anymore]

Hi, 

now both of her devices are not monitored  anymore

the weirdest of all is I receive messages saying the mob device  left location or returned location when it actually never left it (it is on my desk) and the laptop as a message that their is no restriction today, with a child both hands up

 

to your questions:

 

1. For your child, which device is Kaspersky Safe Kids (KSK), installed on: Windows, Android, MAC, iOS? 

One on a Samsung galaxy 10

one on laptop windows 10

1. How long has KSK been installed? 

12 or 13 months 

1. Has the device been powered OFF & ON Cedrick: yes included rebooted
2. For you, which device is Kaspersky Safe Kids (KSK), installed on: Windows, Android, MAC, iOS? 
   Cedrick:  one on my iPhone XS, one on my px windows 10
3. Has the device been powered OFF & ON? 
   Cedrick yes
4. Is KSK Premium or Free? 
   premium, account [deleted by moderation]
   
   
    

[safekid doesnt work anymore]

No time limits today is the what the system says, despite all the setting are correct