[MyKaspersky Log In Fail]

Is there a problem with MyKaspersky server? I can't log in.

It keeps returning "An error occurred. Please try again later."

This is occurring on all devices.

I have already successfully reset my password.

Suggestions?

 

Craig.

[Incompatible Message]

Sorry for the late reply, this is the first chance I've had to review this.

Less of a typo and more I-shoulda-had-my-reading-glasses-on. It is TB-7104F.

I did the following.

1. Wasn't sure how to sign out of Google account. I can remove the account from the device though if it makes a difference.

2. No mobile data. It operates via Wi-Fi only.

3. Turned Wi-Fi off.

4. Found Google Play.

5. Forced stop.

6. Disabled. It reverted to factory installed version.

7. Confirmed status is Disabled.

8. Shutdown, power off.

9. Waited three minutes.

10. Powered on.

11. Cleared cache.

12. Cleared data.

13. Shutdown, power off.

14 Waited three minutes.

15. Powered on.

16. Mobile data not used.

17. Wi-Fi turned on.

18. Google Play Store enabled.

Found Kaspersky Safe Kids with GPS but it still shows "Your device isn't compatible with this version".

Maybe I should update them to newer tablets...

 

 

[Incompatible Message]

1. No outstanding OS updates. It is a few years old but is running Android 8.

2. Attached

3. No OS cut down.

4. Attached

5. KSK is active paid subscription.

[Incompatible Message]

I'm trying to download the Kaspersky SafeKids onto my child's Lenovo TB-710AF. It is running Android 8.1.0 and seems to meet the device requirements. Google Play is giving me "Your device isn't compatible with this version." All apps and security patches are the latest. Any suggestions?

[Please add Kapersky Safe Kids for Chromebook]

I'm onboard with this. Chromebook compatibility should be high on the list for Kaspersky. One child Chromebook in the house already with another two to follow in the next 12 months. If Kaspersky can't offer it soon, I will need to search for other cross platform security options.