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bsevinc

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    Error in graphic driver occured

    in Kaspersky Anti-Virus

    Posted

    Hi Flood, sorry for the late reply. I have been following the Kaspersky Anti-Virus 20 release website I don’t see any Patch published since Dec9 2019, I have uninstalled the Kaspersky Anti-Virus since it was giving an error everytime I open my pc. Given the fact that the internet security is not working over 2 months and no ETA was given for the next release, who I can contact for the refund?

    I am using an old version of Windows now and don’t want to take the risk of getting any issues when running the safe mode. 

    Thank you

    Bertan

     

     

    Error in graphic driver occured

    in Kaspersky Anti-Virus

    Posted

    Hi @FLOOD , thank you for sending me the detailed description. However I am not really familiar with running my pc in the safe mode , hence I don’t want to cause any other problems when trying to fix this issue.  

    Did you have a chance to look into the 2 logs I shared for the  GSI & Windows Logs? Is it possible to make any progress from there?

    I am using the Patch g, if the Patch H fixes this issue will KAV start to run as normal or do I need to uninstall the current version of KAV permanently in my PC?

    I will be out for vacation for 10 days and can wait for the Patch H which will hopefully fix this issue. Do you have an estimated time of release? Thanks 
     

     

    Error in graphic driver occured

    in Kaspersky Anti-Virus

    Posted

    Hi @FLOOD , I purchased the Kaspersky Internet Security on Dec2 2019 hence I have a valid activation code. The program was working with no issue until this week, then I started getting the error message. Can you tell me the steps to revert it back please?

    I uninstall the KAV from control panel/programs and features then uninstall the program. While uninstalling process, it asks me if I make the program save my activation code not to lose it (which I choose). Once KAV is totally gone from the program list, then I reinstall it from the https://www.kaspersky.com/downloads/thank-you/internet-security and during installation the program does not ask my activation code again. Once it is installed, it automatically asks for reboot of the pc and after the reboot I receive the issue message.

    I have attached the logs, please let me know the next steps for how to proceed. Thank you!

     

     

    Error in graphic driver occured

    in Kaspersky Anti-Virus

    Posted

    Thank you @FLOOD for your prompt response, where can I check to see which patch is installed? Everytime I try to l open KAV, I am getting the same error, hence I can not see any information. (I also tried uninstalling and installing it again) Is it possible to install patch E directly- can you provide me a link if possible? Thank you

     

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