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Just made one payment on a1.hr which requires SecureCode, this appeared: After clicking on "blocked by mistake" the message appeared: Neispravan zahtjev (Invalid request). When I disabled Kaspersky, I managed for Securecode to appear and made the payment with success. Here is the report, uploaded: https://jumboiskon.tportal.hr/dl/e7530e05-8daf-494f-8bf4-da49ff68db13 Mastercard Securecode is set up by going to a phone app where I click - one-time password (up on the image i posted before "Jednokratna zaporka in Croatian") and I type it in the requested field. No, not every site has Securecode, only some. Depends. Thank you:slight_smile:

It is getting blocked on all portals that require "2 step" Securecode, cannot confirm is it on all devices as I made only one payment since I bought KTS. This is an example how it looks like, only different bank (not Zagrebačka banka but HPB). Can you go to KIS REPORTS, find the events that match the blocking, export the 24 hrs report & upload, using the "upload icon" in your reply? It has been more than 24 hours since I have made the payment, but I will make another purchase today and provide the report. Have you added the site to "exclusions"? No, because I do not think it is possible as the URL when displaying Securecode window is always different. And why would I? Then I would be unprotected while making the payment:disappointed_relieved:

Hello Community, I have a problem: when I pay with my Mastercard Debit, as a 2step verification Mastercard Securecode opens but kaspersky blocks it as an unsafe website! I click "I understand the risks and wish to continue" but then again it says unsafe and so on. I highly doubt a banking verification would be unsafe; it has a certificate and when I turn off kaspersky Chrome says it is secure? I cannot provide an image because I have already paid what I wanted by turning of kaspersky for couple of minutes... Thank you in advance

Nice to know but you can still roll back to an older version to continue using parental controls as before though

I am sorry to say that Safe Kids is not available in KIS 2020. Maybe it was in 2019, but I guess not anymore. Below you can see what does KIS offer. Source of photo can be found on this link

But Kaspersky is the best here?? Just kidding, bitdefender or norton are fine

I am just here to say that Fortntite (uses EAC) works for me with KTS 2020.

Arwa I suggest you look for Kaspersky perhaps at your local stores, or (depending on where you live) on kaspersky.co.uk where the key works for the entire EU and Falkland Islands, usa.kaspersky.com for USA and Canada... Global website kaspersky.com is the most expensive way. For example, on usa.kaspersky.com you can get Internet Security 3 devices for as low as $40. I live in Croatia and bought KTS via the UK website for 35 pounds :)

This should not matter because the 2017 version is still supported, but why dont you try upgrading to KAV 2019? The license key for 2017 is valid for 2019 version.

Ok Berny. FLOOD thanks again for helping, but it is better that I just contact Tech support as pointed out and not bother you with this anymore... hope I will have luck with them. I am marking this as solved.

okay, thank you Berny and Flood : ) ! Do I need to do anything with those reports? You confused me now:thinking:

:rofl::rofl: Yeah, I finished the video by accident somehow... Wanna guess how I recorded it? Via Windows 10 Game bar marking kaspersky as a game:joy:

Ok, tell me when you analyze, of course : )

https://jumboiskon.tportal.hr/dl/32beed4a-dff6-4d25-82eb-c3bc42dcfb1f Here it is. Thanks again! Let me know if I need to report to Technical department as well. Sorry, I am newbie in all this:sweat_smile:

Uploading the second one soon

Yeah, it was:slight_smile: Sorry for the wait, I should not have posted this so early... anyways here is the link to the GSI of one device: https://jumboiskon.tportal.hr/dl/e82ff2c9-dc64-4285-8d9a-e37389deed3d

Hello, Flood. I am back from the vacation and now able to provide GSI for both devices. However, I do not understand how to? I tried for one device but this is what happened after I dragged the .zip report: Also when i clicked log in or sign up on the page nothing happened... Thank you for your time, Gold Senior Helper :slight_smile:

[video]https://youtu.be/XKeP1_ey5ZQ[/video] Hey Flood, just a quick video of what is happening to me... Eventually it does start updating though. I will provide the info you require in a few days, don't have time yet:wink:

Okay, I will, thank you flood!

Also aorry if I missed a thing you said FLOOD feel free to say!

Very weird, this never happened with other antivirus software such as AVG and Bitdefender. Thank you for this detailed response! Also, plus FLOOD post located above, can you please try to reproduce the problem with KTS and provide an update report : https://support.kaspersky.com/14838 I will in a few days, thanks Berny!

That is what I meant, they said they will add it for My Kaspersky as far as I remember... cannot currently access the device nor that browsing history on which I found this info so I cannot be sure. Sorry!

Both Kaspersky total security and kaspersky free which i use update very slow the databases. It starts downloading and just stops and sometimes doesn't even update if i dont manually stop and restart. My internet speed is solid, even here while I am on vacation, around 20mbit download and 5mbit upload.

On old kaspersky forum forum.kaspersky.com a moderator said it will be in Kaspersky 2020 version. I cannot find the post at the moment

Just want to report that the probelm is solved! The uk kaspersky activation keys work in any other country in the EU after all! Tested and purchased via PayPal for Croatia even if the country set was GB. Special thanks to FLOOD for assisstance! PS sorry for changing the main topic in the end?