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brendox

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Posts posted by brendox

  1. Hello @brendox,

    Welcome!

    As far as we understand, Kaspersky Technical Support are saying this is not a problem it’s “by design”, but they want traces, as follows: 

    1. Enable Tracing 
    2. Exit KIS.
    3. Restart KIS. 
    4. Check whether both IE extension notifications are still there.
    5. Disable Tracing
    6. Save the Traces as a zip archive. 
    • Log a case with Kaspersky Technical Support, select Application malfunction template, include images, detailed history, Traces & a GSI & Windows Logs. 
    • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

    Please let us know the outcome?

    Thank you🙏

    Flood🐳

     

    oh ok, if that's the what they want, sounds weird they need traces for something they say is how it should be, but, hey, another goose chase, p.o.s" 

  2. Hi, There are a website that I need to use which KIS  keep giving the following error:
    Access blocked, The requested URL cannot be provided, Object URL: https_www_tomandco_be_be_fr (because of the error, ive munged the url) Reason: the object is infected by HEUR:Trojan-PSW.Script.Generic. I use kaspersky total securitys.
    i have ran it through Kaspersky Virus Desk and found no problems.
    is it a false positive?
    Can it be unblocked?
    Thanks.

    Moderartion Edit : Potential maliciious link disabled

  3. Hello, I want to ask if the Mods know, what will happen to Kaspersky licenses bought on kaspersky.co.uk after Brexit? For now, when I go to the checkout page, it states: This licence is not for sale or activation outside of the European Union and Falkland Islands. 
    I use the UK license which my aunt bought, I live in Croatia and it was activated successfully in Croatia because I am in the EU.

    So, after Brexit, will the license only be intended for activation within the UK and maybe Falkland Islands?

  4. Oh I see. Then I completely misunderstood you, I guess I read in your PM that you said it is not legit, my bad really. That is why I reported to you again.🙄 My bad entirely, I do not know how I missed it, sorry.

    Then again, it really seems like it is not legit, looks very sketchy to me, with that url. But I am glad it is real.

    Thank you very much @FLOOD as always, you are the saver, if it weren't you here I do not know what would I do😉

    Huge respect.

  5. Hello community,

    I noticed when my father recently clicked on the renew button in Kaspersky Total Security 2019, it led him to the renewal center, and the upper part of the website is suspicious, as being told by @FLOOD this is a spam, and it is fake. But to my father it has appeared on the “official” kaspersky renewing page as seen on the photo.

    After I clicked on that message photo:

    When clicking on it again today, I have the full link saved, but I do not know am I allowed to paste it here, because of security reasons. I can also mention that I received emails regarding these rewards as well, but I unsubscribed from it as Flood said😉

    Thanks!

  6. here it is: https://jumboiskon.tportal.hr/dl/db39b82a-4fb3-452f-b568-7f13fcb7a7bc
    Hello brendox , No worries & thank you.
    1. Does this happen irrespective of which browser id used?
    2. Please extract the report (for 24 hours) & from the dropdown list - select the category that shows the block detection only please? Export & save as a text file, or .csv, both can be uploaded directly in your reply, using the upload icon.
    ----
    1. Also, can you please contact Tech Support, https://support.kaspersky.com/b2c/HR, provide the analysis you've done, the data, the images, KTS version & patch(x) x = letter, Windows opsys version and build & and include the following link please:
    https://www.virustotal.com/gui/url/08d819409d09e04689929698ab1ad79f09a52dad386da15820773c0b7fabe5e9/details Thanks very much.
    1. Yes, it happens with Firefox as well.
    2. Here is it: https://jumboiskon.tportal.hr/dl/088c8272-8803-4160-9997-72bfa0901b85
    I will contact the Lab when I have time tomorrow probably as well:wink:
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