BoOmBoOm808

I purchased from Google play and Google states to contact kaspersky.ni checked all emails spam deleted important etc etc. But didn't come up with no Activation code. So now I have contact Google and get a refund. I have my receipt from Google play. And why does google have to send me the activation code. I didn't purchase Google. I purchased Kaspersky. And looking at all the posts I see alot posts and customers having the same issue. Can I get a refund

I purchased the Kaspersky mobile anti virus app lock and web security on Google play for 19.99 a year. My subscription says active on Google play store. But when I log on to the app it's telling me to purchase subscription and also telling me for an activation code of I purchased from a third party vendor. I didn't get no security activation code they only made me verify my email. I have my receipt that i purchased the subscription for the app. How do I activate my subscription.