@UKER, Kaspersky’s offer of remote support, which includes accessing a customer’s system is not mandatory; it’s available if a customer requires assistance with any procedures and chooses to avail themselves of the service. The information the Technical Support representative sent you clearly states - collect information & send to Kaspersky Technical Support. If your current position is, you refuse to provide data for analysis, how is anyone from Kaspersky’s expert team expected to assist? Thank you🙏 Flood🐳 @FLOOD And how is it possible to do all this from a non-experienced person ps The problem with using the cpu is known from KIS version 19 They can not the fixes this problem
