[Activation code/license key not received after purchasing]

Thanks FLOOD my follow up incident report was given ref No. INC000011870959.

However my first incident report is 3195431 and to that report I attached screen shot that the order was confirmed and the products delivered…..but no email with activation code...yup, also not in junk mail. However it does say its in process!

I am happy to provide an additional screenshot of the online bank notification but really….when Kaspersky confirm my order as being complete and delivered???

I will await their reply….two thumbs up for your help. Thanks again!

 

[Activation code/license key not received after purchasing]

Thanks again FLOOD,  The incident ref no. 319543431. Fingers crossed.

In the meantime let me try “My Kaspersky” although my first attempts to submit another report indicate I need an activation key to accomplish anything.  Not easy for the not so IT accomplished ;)

Best,

[Activation code/license key not received after purchasing]

Thanks FLOOD, but neither option Phone/Online chat available for my home country through contacts and thus I’m trying to resolve this online!????

 

[Activation code/license key not received after purchasing]

I have the same problem….its been 4 days and I’ve submitted the necessary  Date of purchase, order No, screen shot of order confirmation and checked that my bank account was debited. 96 hrs later still nothing?  Kaspersky/Someone….any good ideas?