Billybob1968

Thanks FLOOD my follow up incident report was given ref No. INC000011870959. However my first incident report is 3195431 and to that report I attached screen shot that the order was confirmed and the products delivered…..but no email with activation code...yup, also not in junk mail. However it does say its in process! I am happy to provide an additional screenshot of the online bank notification but really….when Kaspersky confirm my order as being complete and delivered??? I will await their reply….two thumbs up for your help. Thanks again!

Thanks again FLOOD, The incident ref no. 319543431. Fingers crossed. In the meantime let me try “My Kaspersky” although my first attempts to submit another report indicate I need an activation key to accomplish anything. Not easy for the not so IT accomplished ;) Best,

Thanks FLOOD, but neither option Phone/Online chat available for my home country through contacts and thus I’m trying to resolve this online!????

I have the same problem….its been 4 days and I’ve submitted the necessary Date of purchase, order No, screen shot of order confirmation and checked that my bank account was debited. 96 hrs later still nothing? Kaspersky/Someone….any good ideas?