BigRedSwitch

Thankyou Flood. I will contact them as per your suggestion tomorrow.

Hello to Flood and his wife. You have jogged my memory - I recall now about the 200Mb limit and, thinking this a bit small for two pc’s and a mobile, I opted for a paid increase. My concern is that Kaspersky may try to recover the cost of my unintended switch to Premium by direct debit. I don’t remember how I paid for KTS initially. Having said that, I think I’m covered by the UK’s 14-day distance selling regulation but I hope I don’t have to go there

I have Total Security 2020 and I opted at installation time for a Secure Connection. All seemed to work ok and I used to be told where the VPN server was. About 2 months ago I had router problems and I was suspecious that KTS might be involved so I uninstalled it. It took 2 weeks before things were back to normal and I reinstalled KTS. After re-installing I was no longer told which country my VPN connection was with. I decided I would live with this but with the absence of this information I was no longer sure that I did have a VPN connection. Today, I was roaming around the KTS installation and I was presented with an update screen to use a Premium VPN Connection. Alas, my finger pressed the wrong button and I now have a premium Connection that I don’t need. I have not entered my Activation Code. Please, could someone in Kaspersky reset my VPN connection to “Secure”? Thankyou.