BigCrazyMike

Shalom Aleichem. To all at this site, please rccuse me if I act like an [removed] at time's! I know you're here to help, but I get frustrated at time's. I just remember simpler times and when something broke it was usually an easy fix. An old style TV it was either a fuse or picture tube. A fuse, 15 minutes all fixed, a picture tube, get another TV. Today as technology advances so do the problems and they're much more complicated. I'll try those suggestions & see what happens. I do back everything up at least once every 60 days. I have everything on two redundant jump drive's & a Lap top with an external 500 gig hard drive. When I got my first computer back in 1992 it was a 386 something or another & I didn't realize how vulnerable they were & it got zapped during a lightening storm & I lost everything I had typed in , but I still had the hard copies. Oh yeah one more thing, if I uninstall NotePad, MS word will I lose all the info? Since I have it all backed up it doesn't really worry me to much, but it'd be inconvenient to put it all back in seeing I'm not at home and won't be for another 2 weeks. So again please except my apologies. Ratson haba b'shem YaHuah

Shalom Aleichem. Well I went to the Kaspersky Technical Support & they wouldn't allow me in until I provided a verification code? So I went back to the Kaspersky settings and can't find it anywhere. But since I have premium why do I need a verification code when I have a license. I ask for help because I'm frustrated & all I get in return is sarcasm. My license to renew Kaspersky is due on 5/18/21 You help & support is appalling. It took forever just to get here. After jumping through a boat load of vertial hoops of Kaspersky bragging about how good they are,and trying to sell me more stuff I finally (after 60 minutes+/- & having to lig in 7 times) arrived here only to be told I have to dig around in my phone and look up stuff you should already have access to! I mean how the hell are you gonna protect my device if you don't even kniw what the hell I have. So maybe after another hr or two or three of me having to provide you with information you should already have, we might actually get to the problem I originally cane here (2 hrs ago) for??? Ratson haba b'shem YaHuah

Shalom Aleichem. Kaspersky Internet Security Version 11.19.4. 1001 Device I.D: DBEEB577-782E-38A1-1DBA-B130C42A59B2 Installation ID: e52b76e5-b6fb-b473-d626-b0631b2e0edb Anything else I need to look up? Ratson haba b'shem YaHuah

Shalom Aleichem. Android Version: 6.0.1 Software Version: ASKS vl.2 Release 161011 SMR Jun 2018 Release1 Baseband version: S327VLUDS4ARF2 Build #: MM1329M.S327VKUDS4ARF2 Anything else needed because there's a whole lot of #'s on here. Ratson haba b'shem YaHuah

Shalom Aleichem. Uhm, since I have the premium account I just figured Kaspersky would already know all of that. I've other anti-viruses an as soon as I logged on they knew everything about my operating system etc. Well I'm 67yrs old an old fashion & expect too much from today's businesses. I'm a retired mechanic an I've had shops where a reg customer would pull in an I'd know everything about their vehicle without them having to tell me what yr, make, midel, eng size, type of tranny, differential gear ratio etc. I'm sorry I expected too much ,I just figured like other antiviruses you'd have the capability to scan my phone after I log in, I guess I'm wrong. It's an older Samsung Galaxy Luna J3 pro upgraded to a J5. Model # SM S327VL So please be patient with this ignorant old man with the dumbassed old ideas about service! Ratson haba b'shem YaHuah

Shalom Aleichem. So far no one has offered a solutiom to my problem. I pay for premium protection & I'm being informed I have to do this or that or something else? Whatta my paying for? In 56 day's my subscription to Kaspersky runs out & I'm gonna try someone else because this is ridiculous. Maybe …... or ……. Kaspersky was good for yrs, I'd pay for premium service and get it. Attacks, Trojans, viruses, worms, malware all stopped without me having to do anything. Now I'm told I have to try this or get these free tool's and do this or that. I don't wanna do this or that, I'm paying Kaspersky a premium price I expect & demand premium service. Ratson haba b'shem YaHuah

Shalom Aleichem. I've been compromised and you didn't detect it. I went to 3 juices (had it for yrs w/o problems, but I guess they got hacked?) to get some music & this porn site came up and my phone has been acting weird ever since. My SD card with a lot of info became completely corrupted, but I backed everything up in two different jump drives. I paid for premium & over the past few yrs haven't had any problems. Obviously I got a virus and I've had your anti-virus for a while & I know not everyone is perfect, I'd appreciate if you could do a complete scan (I did a complete scan 10 times an it keeps showing no detection, yet obviously there's something) I can't open certain files, 1weather keeps crashing, as does NotePad & as stared my SD card isn't being recognized at all (I took it out). Oh yeah, it took me 4 times to log on to your site & I had to change my password in order to do so. Thank you Ratson haba b'shem YaHuah