Bigbird98

Review of my Kaspersky Password Manager (KPM) Problem Downloaded & installed KPM program on my laptop & created a vault. I added a few entries and it worked well. I downloaded the KPM app on my iPhone. I logged onto my Kaspersky account. After I entered the correct Master Password it said Incorrect Master Password. I tried several suggestions from the K Community but none helped. I contacted K Tech Support. Their first suggestion was get on the laptop, go to the K website portal and open the Password Manager. It said Incorrect Master Password. They said I needed to fix that! On my laptop, I created a new vault with a different Master Password. That didn’t help. On my laptop, I uninstalled KPM program and re-installed it. I created a new vault and added an entry. After the website loaded, at first it didn’t provide an ID or pwd to the website. Arg! Had to leave to run an errand. When I came back my wife (who has her own laptop, iPhone and vault) was mad because she couldn’t access the vault on her laptop until she logged onto the Kaspersky Website. She could access the vault without any issues on her iPhone. When I tested the one entry in my vault, for some reason it was now working! I went to the K website portal and successfully opened the vault. Yay! I was able to open the vault on my iPhone. Fantastic! I believe that re-installing the KPM program on my laptop was the solution, even though I am pretty sure I made the same choices both times during the initialization. Thank you very much for helping! I really appreciate it.

Thanks Berny. I tried both of your suggestions. Unfortunately, neither of them worked.

Regarding Her iPhone looks the same as mine. Has Passwork Mgr. It is not highlighted”, is unusual, when a Kaspersky app is installed and connected, it normally shows clearly, as in my image, not clouded She has been on her computer and may not have used her iPhone for a while. I’ve run out of time. Will try Technical Support Team tomorrow. I really appreciate your concern and help. It means a lot. Have a good evening.

I went back and looked at devices again. For my iPhone the Password Mgr is now Highlighted! On my iPhone Password Mgr app, I entered the Master Password, it spent some time downloading data from the cloud then said “Incorrect Master Password” just like all the times before. Arg!

The License shows All my devices are Active.

It doesn’t appear to have sent even 1 snip. My iPhone shows to have Password Mgr. It is not highlighted. My laptop shows to have Total Security and Password Mgr. Both are highlighted. My wife has been using Password Mgr on her laptop and iPhone for years. Her iPhone looks the same as mine … Has Passwork Mgr. It is not highlighted.

First snipe apparently didn’t send. Will try it again.

I’ve used Screen Snip to show you My Devices so what I’m about to paste will probably be big! I’m on my laptop, My Kaspersky Devices. I will send the other 2 snipes separately, as well.

Thanks for the suggestion. Only thing connected is Kaspersky Total Security

I just started using Pwd Mgr on my laptop computer and have a few entries in the vault. I have downloaded the Pwd Mgr app on my iPhone. On my iPhone I successfully logon to Kaspersky. I enter the correct Master Password. Error Msg: Incorrect Master Password. Please Help!