bgfrayman

Not so far, I would suggest to open a ticket with Kaspersky support team

The Shield - Hi, thanks for you response but the problem is not in the phone itself. Firs, I have noted that the app fails after an Andriod update from 8.1, originally supplied with the phone, to Andriod 9.0, the update was OTA type. I don't consider that once updated, the OS could be reverted to the previos one, and as I mentioned I've tried factory reset from boot loader of the phone but after that it start with Android 9. Another point, I have installed the app on my phone, it has been supplied with 9.0 (Pie) version of Andriod from the vendor, and the behavior is absolutely the same, so I'm convinced that there is some interoperability issue between the app and the OS. Anyway, I have ticked opened with Kaspersky and it hass been escalated to the development team, just wanted to know if any other user has facing the same issue

@KarDip - Hi, that was the first thing I've done, but it doesn't helped. I have restarted the phone to factory default through boot manager and settuped all apps from scratch, but the result is always the same.

Hello folks, let me told about my problems that I'm experiencing since two weeks. My son has Nokia 3.1, the device is part of Android ONE program, it has been with preinstalled Android 8.1 version. I have tested Kaspersky Safe Kids, and in the probation period everything worked absolutely fine, it blocks all websites that I had restricted, limited the device usage to only allowed by me time frames, and total allowed hours per day and notified me for all app changes. I was very happy of the app and in addition I have bought Kaspersky Internet Security for Android, all apps are now licensed and I have payed the requested price Two weeks ago the device, Nokia 3.1, has received OTA android version update, and has been updated successfully. Then I have noted that after each restart of the device, both apps Safe Kids and Internet Security, doesn't start Automaticaly and should be started manually. There is new feature in the new Android version named "Accessibility" and there both apps could be seen as Services, but there both are stopped "Use as a service: OFF". If you start the from there Kaspersky Internet Security is working, but to start the Safe Kids you should sart it from the app icon. Both apps are excluded from battery optimization, and admin rights are granted to both apps, beside that for both app are allowed to "Display over other apps" and to "Modify System Settings". Nevertheless of all above only one restart of the device is enough to bypass the controlls and to have unlimited access and unrestricted time for device usage. I have ticket with Kaspersky support team, but till now they don't provided any solution for that issue, they just tolld me that may be "firmware"of the device causing the issue, but they don't have explanation of the fact that it works as expected on the same device with Android 8.1. Also I want to note that Nokia has shipped the device without any per-installed applications, only Android and it' s apps (youtube, google play, and etc.) Upon that, I have Safe Kids for Parents on my phone, Sony XperiaXZ3 also with Android 9.0 (Pie) and again the app in "Accessibility" -> "Services" is disabled by default. Yesterday I restarted the phone to factory defaults from the boot menu (Power + Volume UP) and to install everything from the scratch directly over Android 9.0 but the issue still persist... Could you please share your thoughts if any of you has the same issue with Kaspersky apps, after update to Android 9.0 ? Thanks in advance Georgi