Bertrand

Hello, I’ve done it before and it didn’t worked. I did it once again with same result. My new password is ok on kaspersky website from firefox, but looks wrong when upgrading software. Is the mail address used at the first installation is stored on the computer, so i could check that the mail address is the good one ?

Hello, 1- Yes it's an old version, i've installed a log time ago. below a screenshot of control panel. I wonder why the date is Aug 2019… : Login error : 2 - I've tried with no application opened, with firewall diasbled, but it doesn't change anything. SafeKids1.0.1 service is stopped. 3 - I’ve got admin privilege with my windows account. I’ve tried also “runs as admin” with setup_1.0.5.1360.exe Thanks for your help Bertrand.

Hello, When i try to upgrade from 1.0.1.371 to last version, i have to fill email and password,and then the system told that email pr password is wrong. It’s the same with uninstall task. I’m sure that password end email are ok bacause i used it to website kaspsersky account. the computer is Windows 10 Family 1909. Thanks for you help.