Berny

@steveA No problem … 1) The upgrade from KAV to Kaspersky Standard is for free. 2) The download link for Kaspersky Standard is available here : https://www.kaspersky.com/downloads#update-product

@steveA I can’t guarantee you a fix but this looks like a problem that is related to version 21.3. Please proceed with an on top install after exporting your current settings and reboot when the installation is completed.

@steveA Welcome. Please upgrade to Kaspersky Standard ? → Kaspersky: Basic, Standard, Plus, Premium - info & FAQ → Q1

@Bilal9890 No if you are talking about the update failure of kb5034441. Also, please see the post above your post.

@Markus Hooge Welcome. Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c

@Mellee You are welcome. If your license is not available here → https://my.kaspersky.com/MyLicenses#/portal/pages/licenses please contact Kaspersky Technical Support→ https://support.kaspersky.com/b2c

@Mellee Welcome. Please check in your My Kaspersky account > Licenses ?

@pwt Welcome. Please see Ransomware Threats Protection and Removal Also, in a lot of cases files can't be decrypted without the private key that is only known by the attacker

@Bilal9890 ↓ Can you please provide more details ↓

@templar The answer is YES of course 🙂

@Mutasen Welcome. Did you connect Kaspersky VPN to your My Kaspersky account ?

@Bilal9890 You are welcome. Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c

@Flood and Flood's wife [Off Topic] FYI and in addition to one of your previous quotes "Hello @Berny, (your) intervention is unnecessary, the issue was *already* submitted": Please note that anybody else is allowed to take part in these investigations and provide additional details, you may have noticed "Good" vs "Dangerous" in the above Reports for domain.

@rodferra Welcome. Only Kaspersky Virus Lab can handle this issue, On my side Kaspersky Open Tip is reporting as ❗ Dangerous , 🤔 let's wait for the verdict

@ellabreeze8 Welcome. Can you please provide more details

@ruipedro1freitas Welcome. Please check your subscription here ? https://my.kaspersky.com/MyLicenses#/portal/pages/licenses

@Bilal9890 Please see this Kaspersky Support article ? How to enable the Kaspersky Protection extension in Google Chrome, Mozilla Firefox, Microsoft Edge based on Chromium

@Bilal9890 I am confused 🤔 ↓ Learn more about this subscription ↓

@BYe Welcome. Please continue here.

@Aria0001 Please contact Kaspersky Technical Support → https://support.kaspersky.com/tr/b2c/tr

@David Soh According your quote (Friday 5/1/2024 03:15 AM) "(KIS) is activated and renewed with the subject Activation Card." means that your KIS will continue to receive database till 03-01-2025. The confusing fact however is that your Activation Card states that the Activation Code must be used before the end of 2022 🤔 , anyway If you encounter any problem please contact Kaspersky Technical Support.

@Marco Lelong Also, I have two accounts on Fnac and no problems 🤔 Please check your Browser extensions ?

@Renaud Welcome. Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c

@mrbuseco Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/

@Bilal9890 What is your geographical location ?