I did. And after quite a while they answered me, but the support guy said simply to ‘send the Kaspersky shortcut to the desktop area ?! I even sent this post to give more context to him, but I don’t think he even read it.
And after I explained the situation, he just gave me the step-by-step to uninstall and install the software. So for the time being I will just keep using the selective analyze option inside Kaspersky.
If anyone knows how to fix this without having to uninstall it, please get in touch!