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Hi @Surgeon100, To answer your question regarding the differences between the 2019 and 2020 version. Essentially, bugs and issues found on the 2019 version has been fixed in the 2020 version of kaspersky products. Also, a feature (Parental Control) from the 2019 version has been removed and changed with Kaspersky Safe Kids / Protection for kids. You can check on the link below for the new features and improvements added to the 2020 version of KIS: https://help.kaspersky.com/KIS/2020/en-US/119653.htm Thanks!

Hi all, As per update goes, this bug should be fixed in the patch E version of all Kaspersky products. However, should the issue persists you can perform the following work around below: Click on Start and search for Device Manager Click on Display Adapters Disable other graphics card other than intel. Seems that some kaspersky users are still having the same issue even with the patch E installed. Many thanks!

Hi I also agreed with you on this. One thing I noticed though, when purchasing the first time from the website, price has been discounted for almost 50% of the original price. I think it's only natural that the renewal would have the original price. Regards.

Hi lemebo Also, Are you trying to save the PDF file on a network drive? Thanks!

Hi jiaobaoyun51 Thank you so much for your response. Can you show us a screenshot of what happens when you try to add the application in the exclusions? Thanks!

Hi jiaobaoyun51 Also, You can try to add the software in the exclusions in kaspersky: If the main window of Kaspersky application is not on your desktop, bring it up by double-clicking the Kaspersky desktop shortcut (icon) or by double clicking on the Kaspersky icon in the bottom right corner of the screen; Click on the Gear icon in the bottom left corner of the Kaspersky window; On the left side menu select 'Additional'; On the right side menu select 'Threats and Exclusions'; Under 'Exclusions' click on 'Specify trusted applications'; Click 'Add'; Pick an application from the list or click 'Browse' in the bottom left corner to manually locate the application (.exe file). Check the necessary boxes (or all of them) and press 'Add' Check if the issue still persists. Let us know of the results. Many thanks!

Hi jhusemann So sorry to hear about the issues that you got while installing kaspersky. As per support, OS Catalina should be supported with kaspersky. And a product support for the new OS was added in the patch A of the 2020 version of KIS for Mac. For this error message, all you have to do is to click on "OK" and allow kaspersky in the privacy and security in the system preference of Mac. Many thanks!

Hi mdehsan230564 Since you already tried uninstalling and re-installing kaspersky on the computer but still getting the same problem over and over. I highly suggest contacting kaspersky support and choose your country of support for them to have a better look at this matter https://support.kaspersky.com/b2c/US Many thanks.

Hi alessandroleoni In addition to what FLOOD indicated in the post located above this [post, Is kaspersky still detecting the said URL? Were you able to perform the instructions provided by FLOOD? If the issue is still there, you can try these steps below: Clear the cache in your browsers: https://support.google.com/chrome/answer/2392709?hl=en&co=GENIE.Platform%3DAndroid&oco=1 If clearing the cache of the browser doesn't help, the last this thing the you can try to do is to reset your google chrome browser (This is what I personally do most of the time.) https://support.google.com/chrome/answer/3296214?hl=en * Click Chrome Menu button click Setting from drop down men * In search box, type "Reset and cleanup *Click on "Restore settings to their original defaults" * Click on "Reset settings" (Please note that this will reset your startup page, new tab page and search engine and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your bookmarks, history and saved passwords will not be cleared.) Let us know if these steps help. Many thanks!

Hi Archie So sorry to hear about your experience. As per kaspersky support and I quote: "This can happen when renewal date falls on a period of significantly discounted purchases." For these kinds of matter, it would be best to have the auto-renewal cancelled and make a new purchase instead which isn't too bad. Because new purchases are often cheaper than renewals. Many thanks!

Hi Jancux I highly suggest contacting kaspersky support on this matter: https://support.kaspersky.com/b2c/US?qs=on then select your country of support for better assistance. Also, if you will be sending an email to them, please provide a screenshot of the message for them to investigate. Thanks!

Hi Angel Of Death So sorry to hear you are having troubles with your game and kaspersky. How is kaspersky blocking the game? Is there a notification from kaspersky that is being blocked? If so, can you show us a screenshot of the notification? Can you try exiting kaspersky and try again with your game if you are having the same issues? To exit kaspersky: Please look for a green shield located at the bottom right corner of your screen > Right click > Click on Exit > A notification will appear and click on 'Continue' Please keep us posted. Regards,

Hi Potzki You can add whitelist the site by adding it to the exclusions of the encrypted connection scanning of kaspersky. To do so: Open Kaspersky > Settings > Additional Go to Network Scroll down and look for Manage Exclusions Click on "Add" then enter: www.live.com.au Click on "Add" again to save the settings. Once done, re-launch your Outlook and check if the issue is still there. Let us know of the result. Regards,

Hi conticreative Also, plus what FLOOD has indicated above, Sometimes kaspersky is not able to detect Adwares that is in your browser despite making sure that the recommended settings for kaspersky is running. So what kaspersky will do for this undetected Adwares is block any malicious downloads that could potentially harm the computer. Are you still having the issue on your chrome? If you, I highly suggest resetting your browser back to the default settings or uninstall or re-install chrome to remove the Adware. You can check on this link for the instructions on how to reset the chrome browser: https://support.google.com/chrome/answer/3296214?hl=en Regards,

Hi Rahim, In addition to what FLOOD mentioned, I would suggest that you contact the support team for kaspersky via chat or via phone for a faster resolution of the issue that you are getting. You can chat with an expert at: https://support.kaspersky.com/b2c/AU then choose your region. Or, you can also contact them by clicking on 'Call Support' to get their phone number. Regards,

Hi brendox! Based on the screenshot that you provided, this is a false positive case and this should be removed in the list of sites that kaspersky thinks is a phishing website. I would suggest contacting support for kaspersky and follow the steps below: 1. Please scan the full URL at: https://virusdesk.kaspersky.com and take a screenshot of the result. 2. As you proceed with the payment, are you required to login? If so, please get a copy of the page in *.HTM or .HTML* along with the exact URL of the part of the site that has been blocked. To get the *.HTM or .HTML* copy Repeat the issue until you get to the part that kaspersky blocks the page. Right click anywhere on the page. Click on "View page source" Copy everything that you see on the next page and save it on a notepad and save it on your desktop. Once you have the *.HTM or .HTML* file, you can submit a ticket at https://my.kaspersky.com/techsupport#/requests Or you can chat with support at: https://support.kaspersky.com/b2c/ and choose your region. Regards,

Hi! May I know what is the exact version of Mac that you have? Can you provide me the exact version of kaspersky you have installed? To get the version of kaspersky; Please open your kaspersky > Click on Help located at the top left corner of your screen. Then click on 'About kaspersky' The 'Application version' should contain the exact version of kaspersky you have installed.

P.S Here is the link to download the installation file of the 2020 version: https://support.kaspersky.com/kis20mac Here is the link for the instructions to install kaspersky on your Mac: https://support.kaspersky.com/15182 :grin:

Hi! For this issue that you are getting, uninstalling and re-installing the most latest version of kaspersky should help fix this. The 2020 version of kaspersky should now have been released. You can follow the link below on how to uninstall kaspersky and install the 2020 version: https://support.kaspersky.com/15188#block1 After installing the 2020 version, try to check if the issue with the google earth would still persist. Please keep us posted. Regards!

Hi! Since you mentioned that this is happening only on chrome. I would suggest to try to reset the browser back to it's default settings to remove the adware. You can check on this link for the steps on how to reset the browser. For Chrome: https://support.google.com/chrome/answer/3296214?hl=en Regards,

There is a new update from Firefox since yesterday. You can check on this link: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/ for more details.

I agree with flood, if you can give us more information. Also, have you already tried to uninstall and re-install the application? What happened then?