banjomike

I have twenty separate threads for one, single, open request. Incidently, the latest thread from Escalations reports: “ Please be advised that there is a problem with our product on Honor devices.“

Not a good idea. I’ve received 20+ messages from support over the last 2 months for the same outstanding incident request. Not many of the support emails include any mention of what they are replying to, ie: what did I write to them in the 20++ messages that I have sent. Therefore, removing access to the complete incident info is a complete disaster. I hope this worrying change will get reversed in the not-too-distant future.