bagheraa

Thanks a lot for your help and your patience with me.

I have bought another mouse, a Genius NX7000, and it seems to work fine.

(1) I have a licensed KAV (2) . the problems started about december 23, when I move on holidays to my parents house. . the applications the mouse has more problems are the system configuration, internet browsers, and almost any others. . I have run troubleshoot . I have uninstalled and installed the mouse . I have not tried another mouse (I must buy one) . I’m trying to grab a video (3) I have enetered in secure mode and delted all tmp files. The mouse moves erratically in secure mode (4) I have changed to normal boot (5) I have set balanced power options

maybe this is the virus. I cannot delet it

I have found a .jar file on the %TEMP% folder that is very strange.

No. There remain some files in %TEMP% that I cannot delete. I have downloaded and run CCleaner. The mouse is now even worse.

link

Here I send you the link.

Hello, I have updated to Windows 10 Version 1909 (november 2019), and the problem presist. Also, the Kaspersky antivirus is updated to the latest version. Can you help me with this? Thanks

Computer: MSI @steelserires Processor: Intel Core 7-6700HQ Ram: 16 GB OS: Windows 10 Home 64 bits version 17763.914

From some time ago, the mouse moves erratically and without control. The problems goes better when I disconnect kaspersky antivirus protection, and activate windows defender. It seems that I have a malware in my computer related to kaspersky antivirus. What can I do?