AzBaobab

Thank you again! It appears the Kaspersky version is 21.3.10.391(h) Settings has been set to Forbidden for a while. I just changed Google Play Store to Forbidden. Understood on Admin/Developer permission. I do not currently have access to the device, as the child has it as school. However, I can get access later on today. It sounds like admin/developer settings might have been used to remove KSK ability to control those apps? Thank you again!

Thank you for the prompt reply. 1: Samsung Galaxy A12, OS is Android 10.0 2: I am unsure how to see what version of KSK is on my child’s phone from my Windows device. However, it should be the most up-to-date version. 3: I am unsure what source my child used to install these programs from; I only received notice of their being installed today. 4: My child has most likely given himself Admin permission on the phone 5: KSK Premium (paid for).

On an Android device, some apps are showing up as being used… However, this app/tool, doesn’t have the setting option, nor is it showing up on the list of apps to be controlled/restricted… This is the case with more than one app… Showing usage… But not setting option available… Why are some apps showing up as being used, but there is no ability to regulate their use?