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Aux10Forever

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Posts posted by Aux10Forever

  1. 44 minutes ago, Beatill said:

    I just had a similar experience.

    When I sent a mail asking why they needed that kind of ID my transaction was cancelled with no explanation.

    After a follow up mail from me I was told because I had not replied favourably to the original request. Still no explanation why they need that information.

    Very disappointing. Great product, awful customer service.

    They might need to verify the information that was filled in the order form. As an alternative, you can also purchase a Kaspersky license from Amazon.

  2. 13 hours ago, Joefram80 said:

    So I can just use kaspersky total security as is now right though?  

     

    What would be the pros or cons of downloading kaspersky plus?  

    Pros:

    - Will get the latest update for the Plus app

    - More features compared to Total Security

    - Better user interface to use all the features in the App ( Got search function now)

     

    Cons:

    - Different interface, might take some time to get familiar

    - No easy mode interface for customers that just want to Update/Scan/Safe Money

     

    You can read more about the features of Plus here:

    https://support.kaspersky.com/help/Kaspersky/Win21.16/en-US/152975.htm

  3. On 2/12/2024 at 10:24 PM, Duncan said:

    Hello, I use Kaspersky plus and the vpn. I often get errors of "Visiting an untrustworthy website has been prevented" 

    How can I switch this off. I am quiet happy to visit all sites which are http: I do not want to have to be force to add each site i wish to visit that is non https to a database etc. 

    How can I turn this off please. 

    I understand the difference between http and https 

    I do not want to be forced to constantly have to click "I understand the risks and wish to continue"

    If you want to turn it off completed, you can change the settings to "Do not scan encrypted connections"

    https://support.kaspersky.com/help/Kaspersky/Win21.16/en-US/157530.htm

  4. On 2/6/2024 at 3:21 AM, Guilhermesene4096 said:

    @tmac

    As I told you, you can share your subscription with someone else, as long as that other person has a My Kaspersky account.

    At no point will the invited person have access to your account, so there is a need for them to have their own My Kaspersky account.

      Reveal hidden contents

    01.thumb.png.3ad6b7ffb3864be1d70cb6b18f50ef3b.png

    • Log in to your My Kaspersky account and click on Subscription
    • Scroll down the page and find the "Invite" button

    Even if the invited people does not have a My Kaspersky account, it will be created for them once they accepted the invite.

    You can read more about that here:

    https://support.kaspersky.com/KPC/1.0/en-US/134048.htm

  5. On 1/24/2024 at 10:19 PM, Kevin Leung said:

    Dear all,

    I have installed Kaspersky Standard for iPhone. However, inside the App, i found there are an option called "Phishing Protection", this option is able to be either enable or disable by user.

    Can I lock this option, only configure it "enabled" and not allow to "disabled" by phone user?

     

    You can read more about Anti-Phishing here:

    https://support.kaspersky.com/help/Kaspersky/iOS_2.76/en-US/197524.htm

    • Like 1
  6. 14 hours ago, elbmek said:

    Kaspersky Plus. MY licence (3 pc) runs out in less than 2 weeks. My daughter is getting her own licence for her own version. So I bought a new licence, for 1 year from Amazon UK for 1 year on Jan 17th 2024 but it has not appeared in my subscription for next year. Requestds for help not answered.

    You should get an Activation Code from Amazon that you can add at my.kaspersky.com

  7. 20 hours ago, Infi said:

    Dears,

    My kaspersky server is generating this kind of logs in bulk.

     

    Event Type: processing Error

    Component: Virus scan

    Object type: File

    path to object: "filepath"

    Object name: ARJTEMP.$00

    Reason: Read Error

    Any reason  why this logs are generated while Virus Scan

    basically i can share this much detail only due to Security concern

    Reason: Read Error

    The file seems to be under your TEMP, the files might be removed/moved that's why it is unable to scan the file.

    Can you try to restart your computer and run a full scan again?

  8. On 1/2/2024 at 6:38 PM, rhubear said:

    My renewal notice for end Jan 2024 just came through.

    Same as others, renewal is FULL price.  New subs are hugely discounted.  I found the emails for my current sub... at the "new" discounted price.

    So, is it NORMAL for Kaspersky customers to CANCEL & buy a new sub?

    Something needs to be changed with pricing strategy.... maybe some customers do not cancel & rebuy on time... & end up paying a FULL PRICE by mistake??

    It's normal to cancel your automatic renewal and renew manually, especially with the new subscription plans since they come with automatic renewal turned on.

    If you notice that you got charged by an automatic renewal, you can always contact Kaspersky Customer Service to request a refund if it's within 30 days. Suppose you mentioned that it's because of the price, there should be no issue.

    Automatic renewal is more tailored for people who want to use the application because of having to renew yearly/manually.

    • Like 1
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